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  • Marketplace Platform
    • Platform Overview
    • Getting Started
      • Key Concepts
      • Platform Interface
        • Manage Notification Preferences
        • View Object Spotlight
        • Customize the Data Grid
        • View Information Cards
        • Switch Accounts
        • Manage Your Profile
        • Mark Favorite Pages
      • Marketplace for Clients
        • How to Buy Products in the Marketplace
        • How to Filter Your Orders
        • How to Manage Your Subscriptions
        • How to Change License Quantity
        • How to Add Items to Your Agreement
        • How to Manage Your Account Settings
        • How to Split Billing Across Buyers
        • How to Invite Users to Your Account
      • Marketplace for Partners
        • What is Partners Management?
        • How to Configure Licensees For Resale
        • How to Order Products for Resale
  • MODULES & FEATURES
    • Inventory
      • Invoices
      • License Agreements
      • Software Downloads
      • Orders
      • Quotes
        • Create and Manage Quotes
      • Software Assets
        • Enable or Disable Software Assets
        • View Software Assets
        • Export Software Assets
        • Import Software Assets
    • Marketplace
      • Agreements
        • Agreement States
        • Terminate Agreement
        • Rename Agreement
        • Update Additional Client ID
        • View and Download Attachments
      • Billing
        • Understand Your Billing Documents
        • Statements
          • Download Statements
        • Split Billing
          • Configure Buyers for Split Billing
          • Set Up Split Billing Allocation
          • Edit Split Billing
          • Split Billing for Change Orders
          • Review Split Billing Configuration
          • Specify PO Numbers for Split Billing
      • Certificates
        • Certificate States
        • Add Certificate
        • Request Certificate
        • Rename Certificate
      • Enrollments
        • Enrollment States
        • Manage Querying Enrollments
        • Renew Your Enrollment
      • Orders
        • Order States
        • Save Orders for Later
        • Delete Orders
        • Submit Your Saved Orders
        • Manage Order Notes
        • Change Your Order's Status to Processing
        • Send Order Reminder Email
      • Products
      • Programs
      • Requests
        • Request States
        • Create New Requests
        • Add Messages to Your Request
        • Add or Remove Attachments
        • Change Your Request's Status to Processing
      • Subscriptions
        • Subscription States
        • Buy Subscriptions
        • Edit Subscription Name
        • Edit Subscription Client ID
        • Terminate Subscriptions
        • Manage Automatic Renewals
    • Other Tools
      • Collaboration Site
      • Dashboards
      • Reports
        • Consumption Alerts
        • Cloud Journey Report
        • Customized Spend Reports
        • Microsoft Services Provider License Agreement (SPLA) Report
        • Office365 Spend Report
        • Spend Reports - Consumption Overview
        • ServiceNow Asset Report
        • USU License Agreement Report
        • Reservation Monitoring - Cloud Reserved Instances
    • Procurement
      • Buy Products and Services
      • Procurement Workbench
        • View and Manage Software Transactions
      • Enterprise Agreements
        • Enterprise Agreement TrueUp
      • Purchase Approval Setup
        • Create Approval Groups
        • Create Approval Workflows
        • Delete Workflow Rules
      • Special Quotes
      • Service Provider Dashboard
    • Settings
      • Account
        • Update Account Details
      • API Tokens
        • Token States
        • Create API Token
        • Edit API Token
        • Copy API Token
        • Delete API Token
        • Enable or Disable API Token
      • Audit Trail
      • Buyers
        • Edit Buyers
        • Enable or Disable Buyers
      • Groups
        • Group States
        • Create New Group
        • Edit Group
        • Delete Group
        • Restrict Groups to Certain Buyers
      • Licensees
        • Licensee States
        • Create Licensee
        • Edit Licensee
        • Enable or Disable Licensee
      • Notifications
        • Notification States
        • Configure Recipients
        • Enable or Disable Categories
        • View Notification Messages
      • Sellers
      • Users
        • User States
        • Respond to Invitations
        • Add New Users
        • Edit Users
        • Remove Users
        • Manage User Invitations
  • EXTENSIONS
    • Adobe VIP Marketplace
      • Migrate from Adobe VIP
      • Downsize and Termination Policies
      • Common Error Messages
      • Tutorials
        • Order Adobe Subscriptions
        • Order New Adobe Items
        • Rename Adobe Subscription
        • Downsize Adobe Subscription
        • Upsize Adobe Subscription
        • Terminate Adobe Subscription
        • Terminate All Adobe Subscriptions
      • Webinars and Videos
      • FAQs
        • How do I activate my VIP Marketplace agreement?
        • What happens if I terminate my Adobe subscription?
      • Release Notes
      • Terms and Conditions
    • Cloud Tools
      • 365Simple
      • AzureSimple
      • Budgets
        • Create Reporting Period
        • Create Custom Group Budgets
        • Create Per-Provider Budgets
        • View Budgets
        • Request to Create or Update Budgets
        • Edit Budget Utilization Alerts
      • Chargebacks
        • About Chargebacks
      • Cloud Cost Optimization
      • Cloud Tenant Setup
        • Azure Onboarding
          • Activate an Azure EA or MPSA Account
          • Add an Azure MCA Account
          • Integrate Your Microsoft Tenant Manually
          • Complete Your Microsoft 365 or Microsoft Azure Activation
          • Assign Reader and Tag Contributor Roles (single subscription)
          • Assign Reader and Tag Contributor Roles (multiple subscriptions)
          • Migrate to Azure Cost Management APIs
          • Assign Azure Subscription Owner Rights
      • Custom Groups
        • Create Custom Groups
      • Pricelist Center
        • View and Add Prices
      • Recommendations
        • View Recommendations
        • Manage Recommendations
        • Azure Recommendations
        • AWS Recommendations
        • Office 365 Recommendations
      • Simple for AWS
      • Tags and Resources
      • Utilization
      • Release Notes
    • FinOps for Cloud
    • ITAM Tools
      • Renewal Manager
    • Microsoft CSP
      • Azure Lighthouse
        • Assign Subscription Owner Role
        • Complete Azure Lighthouse Onboarding
      • Granular Delegated Admin Privileges
        • Role Assignment and GDAP Configuration
        • Accept a GDAP Relationship Request
        • GDAP and Partner Relationship Request Considerations
      • Microsoft NCE
        • About Subscription Coterminosity
        • Coterming Subscriptions
        • Subscription End Date Errors
      • Microsoft GCC
      • Perpetual Software
        • About Perpetual Software Orders
        • Manage Perpetual Software Orders
      • Software Subscriptions
        • Manage Software Subscriptions
      • Renewal Management
      • Tutorials and Videos
        • Microsoft 365
          • Order Microsoft 365 Subscription For New Tenant
          • Order Microsoft 365 Subscription For Existing Tenant
          • Buy More Licenses for Microsoft 365 Subscription
          • Add New Products to Your CSP Agreement
          • Terminate All Subscriptions in Your Agreement
          • Terminate a Single Subscription
        • Microsoft Azure
          • Order Azure Subscription For New Tenant
          • Order Azure Subscription For Existing Tenant
          • Order Additional Microsoft Azure Subscriptions
        • Perpetual Software
          • Buy Perpetual Software Licenses
          • Order Additional Perpetual Software Licenses
      • FAQs
        • My order contains Azure reservations and savings plan items
        • What is offer attestation?
        • How do I establish a partner relationship with SoftwareOne?
        • How can I reduce my subscription quantities?
        • How do I troubleshoot Lighthouse activation errors?
        • What happens if I cancel my Microsoft subscription?
      • Release Notes
  • Developer Resources
    • REST API
      • Resource Query Language
      • Errors Handling
      • OpenAPI Specification
      • Object Diagrams
      • Accounts API
        • Account
          • State Diagram
          • List Accounts
          • Create Account
          • Enable Account
          • Disable Account
          • Activate Account
          • Get Account
          • Update Account
          • Validate Account
          • Get Account Icon
          • Account User
            • List Account Users
            • Get Account User
            • Create Account User
            • Assign User to a Group
            • Update User to Group Assignment
            • Remove User
            • Accept User Invitation
            • Resend User Invitation
            • Send New Invitation
            • Delete Account User
        • API Tokens
          • State Diagram
          • List Tokens
          • Create Token
          • Get Token
          • Update Token
          • Delete Token
          • Enable Token
          • Disable Token
        • Buyer
          • State Diagram
          • List Buyers
          • Create Buyer
          • Enable Buyer
          • Disable Buyer
          • Get Buyer
          • Update Buyer
          • Delete Buyer
          • Validate Buyer
        • Licensee
          • State Diagram
          • List Licensees
          • Get Licensee
          • Create Licensee
          • Update Licensee
          • Delete Licensee
          • Enable Licensee
          • Disable Licensee
        • Modules
          • List Modules
        • Seller
          • State Diagram
          • List Sellers
          • Get Seller
          • Create Seller
          • Update Seller
          • Activate Seller
          • Deactivate Seller
          • Disable Seller
          • Delete Seller
        • Users
          • State Diagram
          • List Users
          • Get User
          • Set User Password
          • Update User
          • Unblock User
          • Block User
        • User Group
          • State Diagram
          • List User Groups
          • Get User Group
          • Create User Group
          • Update User Group
          • Delete User Group
      • Audit API
        • Audit Record
          • List Audit Records
          • Create Audit Record
          • Get Audit Records
        • Audit Event Type
          • List Audit Event Types
      • Billing API
        • Charge
          • List Journal Charges
          • Get Journal Charge
        • Journal
          • List Journals
          • Create Journal
          • Get Journal
          • Update Journal
          • Delete Journal
          • Submit Journal
          • Regenerate Journal
          • Inquire Journal
          • Accept Journal
          • Complete Journal
          • Get Sellers for a Journal
          • Upload Journal Charges
        • Journal Attachment
          • List Journal Attachments
          • Create Journal Attachment
          • Get Journal Attachment
          • Delete Journal Attachment
        • Ledger
          • List Ledgers
          • Update Ledger
          • Get Ledger
          • Recalculate Ledger
          • Accept Ledger
          • List Ledger Charges
          • Get Ledger Charge
          • List Ledger Attachments
          • Get Ledger Attachment
          • Update Ledger Attachment
          • Delete Ledger Attachment
        • Statement
          • List Statements
          • Get Statement
          • Retry Failed Statement
          • Recalculate Statement
          • Cancel Statement
          • List Statement Charges
          • Get Statement Charge
        • Override
          • List Overrides
          • Get Override
          • Create Override
          • Update Override
        • Custom Ledger
          • List Custom Ledgers
          • Get Custom Ledger
          • Create Custom Ledger
          • Update Custom Ledger
          • Delete Custom Ledger
          • Upload Charges for Custom Ledger
          • Accept Custom Ledger
          • List Custom Ledger Charges
          • Get Custom Ledger Charge
          • List Custom Ledger Attachments
          • Get Custom Ledger Attachment
          • Create Custom Ledger Attachment
          • Delete Custom Ledger Attachment
        • Invoice
          • List Invoices
          • Get Invoice
          • Update Invoice
          • List Invoice Attachments
          • Get Invoice Attachment
      • Catalog API
        • Product
          • State Diagram
          • Create Product
          • Get Product
          • List Products
          • Update Product
          • Delete Product
          • Mark Product for Review
          • Publish Product
          • Unpublish Product
          • Update Product Settings
        • Parameter
          • State Diagram
          • Create Product Parameter
          • List Product Parameters
          • Update Product Parameter
          • Get Product Parameter
          • Delete Product Parameter
        • Parameter Group
          • State Diagram
          • Create Parameter Group
          • List Parameter Groups
          • Get Parameter Group
          • Update Parameter Group
          • Delete Parameter Group
        • Items
          • State Diagram
          • Create Item
          • List Items
          • Update Item
          • Get Item
          • Delete Item
          • Mark Item For Review
          • Publish Item
          • Unpublish Item
          • Item Group
            • Group States
            • Create Item Group
            • List Item Groups
            • Get Item Group
            • Update Item Group
            • Delete Item Group
        • Listing
          • State Diagram
          • Get Listings
          • Create Listing
          • Get Listing
          • Update Listing
          • Delete Listing
        • Media
          • State Diagram
          • Create Product Media
          • Get Product Media
          • List Product Media
          • Update Media
          • Publish Media
          • Unpublish Media
          • Mark Media For Review
          • Delete Media
        • Documentation
          • State Diagram
          • Create Document
          • Get Document
          • List Documents
          • Update Document
          • Delete Document
          • Publish Document
          • Mark Document For Review
          • Unpublish Document
        • Terms & Conditions
          • State Diagram
          • Create Terms
          • List Terms
          • Get Terms
          • Update Terms
          • Mark Terms For Review
          • Publish Terms
          • Unpublish Terms
        • Variants
          • Create Variant
          • List Variants
          • Delete Variant
          • Get Variant for Terms
          • Mark Variant for Review
          • Publish Variant
          • Unpublish Variant
        • Authorization
          • State Diagram
          • List Authorizations
          • Create Authorization
          • Get Authorization
          • Update Authorization
          • Delete Authorization
        • Templates
          • State Diagram
          • Create Template
          • List Templates
          • Update Template
          • Get Template
          • Delete Template
        • Pricelist
          • State Diagram
          • Create Pricelist
          • List Pricelists
          • Get Pricelist
          • Update Pricelist
        • Pricelist Item
          • State Diagram
          • List Pricelist Items
          • Get Pricelist Item
          • Update Pricelist Item
      • Commerce API
        • Agreements
          • State Diagram
          • List Agreements
          • Get Agreement
          • Create Agreement
          • Update Agreement
          • Render Agreement Template
          • List Agreement Attachments
          • Get Agreement Attachment
          • Create Agreement Attachment
          • Delete Agreement Attachment
        • Requests
          • State Diagram
          • List Requests
          • Create Request
          • Get Request
          • Update Request
          • Validate Request
          • Process Request
          • Query Request
          • Complete Request
          • Requests Messages
            • List Request Messages
            • Get Request Message
            • Create Request Message
          • Requests Attachments
            • List Request Attachments
            • Get Request Attachment
            • Create Request Attachment
            • Delete Request Attachment
        • Orders
          • State Diagram
          • List Orders
          • Get Order
          • Update Order
          • Create New Order
          • Validate Order
          • Process Order
          • Query Order
          • Complete Order
          • Fail Order
          • Delete Order
          • Render Order Template
        • Subscriptions
          • State Diagram
          • List Subscriptions
          • Get Subscription
          • Order Subscription
            • List Subscriptions
            • Get Order Subscription
            • Create Order Subscription
            • Update Order Subscription
            • Remove Order Subscription
      • Notifications API
        • Batch
          • List Batches
          • Create Batch
          • Get Batch
          • Get Batch Attachment
        • Category
          • State Diagram
          • List Categories
          • Create Category
          • Get Category
          • Update Category
          • Delete Category
          • Publish Category
          • Unpublish Category
        • Contact
          • State Diagram
          • List Contacts
          • Create Contact
          • Get Contact
          • Update Contact
          • Delete Contact
          • Block Contact
          • Unblock Contact
        • Message
          • State Diagram
          • List Messages
          • Get Message
        • Subscriber
          • State Diagram
          • List Subscribers
          • Get Subscriber
          • Disable Subscriber
          • Enable Subscriber
          • Update Subscriber
          • Get Contacts within Account and Category
        • Webhook API
          • List Webhooks
          • Get Webhook
          • Create Webhook
          • Update Webhook
          • Enable Webhook
          • Disable Webhook
          • Delete Webhook
      • Program API
        • Certificate
          • State Diagram
          • List Certificates
          • Create Certificate
          • Get Certificate
          • Update Certificate
          • Terminate Certificate
        • Enrollment
          • State Diagram
          • List Enrollments
          • Create Enrollment
          • Get Enrollment
          • Validate Draft Enrollment
          • Validate Querying Enrollment
          • Process Enrollment
          • Query Enrollment
          • Complete Enrollment
          • Fail Enrollment
          • Render Enrollment Template
          • List Enrollment Attachments
          • Get Enrollment Attachment
          • Create Enrollment Attachment
          • Update Enrollment Attachment
          • Delete Enrollment Attachment
        • Program
          • State Diagram
          • List Programs
          • Create Program
          • Get Program
          • Update Program
          • Delete Program
          • Publish Program
          • Unpublish Program
          • Update Program Settings
          • Program Parameter Groups
            • List Parameter Groups
            • Create Parameter Group
            • Get Parameter Group
            • Update Parameter Group
            • Delete Parameter Group
          • Program Parameters
            • Create Parameter
            • List Program Parameters
            • Update Program Parameter
            • Get Program Parameter
            • Delete Program Parameter
          • Program Document
            • List Documents
            • Create Document
            • Get Document
            • Delete Document
            • Update Document
            • Publish Document
            • Unpublish Document
          • Program Media
            • Create Media
            • List Media
            • Get Media
            • Update Media
            • Publish Media
            • Unpublish Media
            • Delete Media
          • Program Terms
            • Create Terms
            • List Terms
            • Delete Terms
            • Get Terms
            • Update Terms
            • Publish Terms
            • Unpublish Terms
          • Program Terms Variants
            • Create Variant
            • List Variants
            • Delete Variant
            • Get Variant for Terms
            • Update Variant
            • Publish Variant
            • Unpublish Variant
          • Program Templates
            • Create Program Template
            • List Program Templates
            • Update Program Template
            • Get Program Template
            • Delete Program Template
      • Spotlight API
        • Spotlight Object
          • Spotlight TopItem
          • List Spotlighted Objects
          • Invalidate Cache
          • Invalidate All Cache
        • Spotlight Query
          • List Spotlight Queries
          • Get Spotlight Query
          • Update Spotlight Query
    • Open Source
      • GitHub Projects
      • Code of Conduct
      • Contributor License Agreement
  • Design System
  • Help and Support
    • Contact Support
    • Status Page
    • YouTube Channel
    • Release Notes
      • Release Notes v4
      • Release Notes v3
      • Release Notes v2
      • Release Notes v1
    • Planned Maintenance
    • Platform FAQs
      • I have questions about billing
      • How do you handle purchase order numbers in subscription-based models?
      • What happens to an agreement when subscriptions expire or are terminated?
      • How do I change the language in my account?
      • How do I update my password?
      • Which browsers do you support?
      • I'm unable to view the Reserved Instance data
      • How do I set up SSO?
      • How do I configure conditional access policies?
      • How do I resolve AWS recommendation errors?
      • How does the platform connect to my Azure tenant?
      • I have questions about access tokens and consent
      • Why isn't my Azure billing data up to date?
      • How does the platform access my Microsoft tenant under CSP?
      • How do I connect the Microsoft tenant for data collection?
      • My 365 Analytics report is empty
      • How to create service accounts for 365 Analytics reporting
      • What data do you collect for 365 Analytics?
      • What is 365 Analytics delegation and policy control?
    • Terms of Use
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  1. Developer Resources
  2. REST API
  3. Accounts API
  4. Users

State Diagram

PreviousUsersNextList Users

Last updated 1 day ago

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The following diagram shows the state (status) transition process of a user on the platform.

State description

State
Definition

Invited

The user has been invited to join the account but has not accepted the invite yet.

This status remains in place until the invitation is accepted.

Invitation expired

The user's invitation has expired because they didn't accept it within 7 days from the send date.

Active

The user can access the account and perform operations based on their permissions.

Blocked

The user has been restricted from accessing the account.

This could be due to terms and conditions violations, security concerns, or at the administrator's discretion.

Disabled

The user has been removed from the account. They cannot perform any operation in the account.

Deleted

The user no longer exists in the system.

User state transition