State Diagram

The following diagram shows the state (status) transition process of a request on the platform.

Request state transition

State description

State	Definition
Draft	The request is being created.
Processing	The request is pending a response from the vendor or SoftwareOne.
Querying	The vendor or SoftwareOne has updated the request. It now requires an action to be taken by a client account user.
Complete	The request has been completed.