Query case
The support case ID is provided in the route. The Payload must contain only the Mpt.Helpdesk.Models.Cases.SupportCase.QueryPrompt property.
Path parameters
idstringRequired
The support case ID.
Body
idstringOptional
revisioninteger · int32Optional
statusstring · enumOptionalPossible values:
queryPromptstring · nullableOptional
The prompt that is set along with setting the Mpt.Helpdesk.Models.Cases.SupportCase.Status to Mpt.Helpdesk.Models.Cases.SupportCaseStatus.Querying
Responses
200
OK
application/json
idstringOptional
revisioninteger · int32Optional
statusstring · enumOptionalPossible values:
queryPromptstring · nullableOptional
The prompt that is set along with setting the Mpt.Helpdesk.Models.Cases.SupportCase.Status to Mpt.Helpdesk.Models.Cases.SupportCaseStatus.Querying
403
Forbidden
application/json
404
Not Found
application/json
500
Internal Server Error
post/public/v1/helpdesk/cases/{id}/query
POST /public/v1/helpdesk/cases/{id}/query HTTP/1.1
Host: api.platform.softwareone.com
Content-Type: application/json
Accept: */*
Content-Length: 14179
{
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"processed": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"queried": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"transferred": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"completed": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"chat": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"description": "text",
"type": "Direct",
"participants": [
{
"id": "text",
"revision": 1,
"muted": true,
"status": "Active"
}
],
"lastMessage": {
"id": "text",
"revision": 1,
"content": "text",
"visibility": "Public",
"isDeleted": true
},
"attachments": [
{
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"file": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Icon",
"filename": "report.pdf",
"size": 102400,
"contentType": "application/pdf"
}
}
]
},
"reporter": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"activated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"blocked": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"name": "text",
"blockedReason": "text",
"email": "text",
"status": "text",
"identity": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1
},
"directories": [
{
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"account": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"origin": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"type": "text",
"contacts": [
"[Circular Reference]"
]
}
],
"chat": true,
"optOuts": [
{
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"published": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"unpublished": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"revision": 1,
"description": "text",
"optOutAllowed": true,
"status": "text",
"note": "text",
"deleteAllowed": true,
"statistics": {
"month": 1,
"today": 1,
"week": 1
},
"lastUsed": "2026-01-01T00:00:00.000Z",
"enabledByDefault": true
}
],
"user": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"invitationAcceptedAt": "2026-01-01T00:00:00.000Z"
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"email": "text",
"status": "text",
"phone": {
"prefix": "text",
"number": "text"
},
"firstName": "text",
"lastName": "text",
"lastLoginAt": "2026-01-01T00:00:00.000Z",
"settings": {
"cultureCode": "text",
"dateFormat": "text",
"languageCode": "text",
"numberFormat": {
"decimalSeparator": "text",
"groupSeparator": "text"
},
"timeFormat": "text",
"timeZone": "text",
"optOuts": {
"objectTypes": [
"text"
]
}
},
"accounts": [
{
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
],
"currentAccount": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
}
},
"assignee": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"activated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"blocked": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"name": "text",
"blockedReason": "text",
"email": "text",
"status": "text",
"identity": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1
},
"directories": [
{
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"revision": 1,
"account": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"origin": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"type": "text",
"contacts": [
"[Circular Reference]"
]
}
],
"chat": true,
"optOuts": [
{
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"published": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"unpublished": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"revision": 1,
"description": "text",
"optOutAllowed": true,
"status": "text",
"note": "text",
"deleteAllowed": true,
"statistics": {
"month": 1,
"today": 1,
"week": 1
},
"lastUsed": "2026-01-01T00:00:00.000Z",
"enabledByDefault": true
}
],
"user": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"invitationAcceptedAt": "2026-01-01T00:00:00.000Z"
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"email": "text",
"status": "text",
"phone": {
"prefix": "text",
"number": "text"
},
"firstName": "text",
"lastName": "text",
"lastLoginAt": "2026-01-01T00:00:00.000Z",
"settings": {
"cultureCode": "text",
"dateFormat": "text",
"languageCode": "text",
"numberFormat": {
"decimalSeparator": "text",
"groupSeparator": "text"
},
"timeFormat": "text",
"timeZone": "text",
"optOuts": {
"objectTypes": [
"text"
]
}
},
"accounts": [
{
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
],
"currentAccount": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active"
}
}
},
"account": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
}
},
"$meta": {
"omitted": [
"text"
]
},
"name": "text",
"icon": "text",
"revision": 1,
"type": "Client",
"status": "Active",
"externalIds": {
"pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
},
"externalId": "text",
"externalName": "text",
"address": {
"addressLine1": "text",
"addressLine2": "text",
"postCode": "text",
"city": "text",
"state": "text",
"country": "text"
},
"technicalSupportEmail": "text",
"website": "text",
"description": "text",
"groups": [
{
"id": "text",
"name": "text",
"revision": 1,
"description": "text",
"logo": "text",
"isDefault": true
}
],
"eligibility": {
"client": true,
"partner": true
},
"defaultLanguageCode": "text"
},
"queue": {
"id": "text",
"audit": {
"created": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"updated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"deleted": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
},
"activated": {
"at": "2026-01-01T00:00:00.000Z",
"by": {
"id": "text",
"name": "text",
"icon": "text",
"revision": 1
}
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}Last updated
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