Create chat message

Create a new message in a chat

post

The chat ID is provided in the route.

Path parameters

chatIdstringRequired

The chat ID.

Body

application/jsontext/jsonapplication/*+json

idstringOptional

revisioninteger · int32Optional

contentstringOptional

Content of the chat message.

visibilitystring · enumOptionalPossible values:

isDeletedbooleanOptional

Set to true when the message should be considered deleted

Responses

201

Created

application/json

idstringOptional

revisioninteger · int32Optional

contentstringOptional

Content of the chat message.

visibilitystring · enumOptionalPossible values:

isDeletedbooleanOptional

Set to true when the message should be considered deleted

403

Forbidden

application/json

500

Internal Server Error

post/public/v1/helpdesk/chats/{chatId}/messages

HTTPcURLJavaScriptPython

POST /public/v1/helpdesk/chats/{chatId}/messages HTTP/1.1
Host: api.platform.softwareone.com
Content-Type: application/json
Accept: */*
Content-Length: 2044

{
  "id": "text",
  "audit": {
    "created": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "updated": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "deleted": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "madePublic": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "madePrivate": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    }
  },
  "$meta": {
    "omitted": [
      "text"
    ]
  },
  "revision": 1,
  "chat": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1,
    "type": "Direct"
  },
  "sender": {
    "id": "text",
    "revision": 1,
    "muted": true,
    "status": "Active"
  },
  "content": "text",
  "visibility": "Public",
  "isDeleted": true,
  "links": [
    {
      "id": "text",
      "name": "text",
      "icon": "text",
      "revision": 1,
      "message": {
        "id": "text",
        "audit": {
          "created": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "updated": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "deleted": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "madePublic": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "madePrivate": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          }
        },
        "$meta": {
          "omitted": [
            "text"
          ]
        },
        "revision": 1,
        "chat": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1,
          "type": "Direct"
        },
        "sender": {
          "id": "text",
          "revision": 1,
          "muted": true,
          "status": "Active"
        },
        "content": "text",
        "visibility": "Public",
        "isDeleted": true,
        "links": [
          "[Circular Reference]"
        ],
        "identity": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1
        },
        "replyTo": {
          "id": "text",
          "revision": 1,
          "content": "text",
          "visibility": "Public",
          "isDeleted": true
        }
      },
      "uri": "text",
      "objectId": "text"
    }
  ],
  "identity": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1
  },
  "replyTo": {
    "id": "text",
    "revision": 1,
    "content": "text",
    "visibility": "Public",
    "isDeleted": true
  }
}

application/jsontext/jsonapplication/*+json

{
  "id": "text",
  "audit": {
    "created": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "updated": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "deleted": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "madePublic": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "madePrivate": {
      "at": "2026-07-22T10:25:32.423Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    }
  },
  "$meta": {
    "omitted": [
      "text"
    ]
  },
  "revision": 1,
  "chat": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1,
    "type": "Direct"
  },
  "sender": {
    "id": "text",
    "revision": 1,
    "muted": true,
    "status": "Active"
  },
  "content": "text",
  "visibility": "Public",
  "isDeleted": true,
  "links": [
    {
      "id": "text",
      "name": "text",
      "icon": "text",
      "revision": 1,
      "message": {
        "id": "text",
        "audit": {
          "created": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "updated": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "deleted": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "madePublic": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "madePrivate": {
            "at": "2026-07-22T10:25:32.423Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          }
        },
        "$meta": {
          "omitted": [
            "text"
          ]
        },
        "revision": 1,
        "chat": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1,
          "type": "Direct"
        },
        "sender": {
          "id": "text",
          "revision": 1,
          "muted": true,
          "status": "Active"
        },
        "content": "text",
        "visibility": "Public",
        "isDeleted": true,
        "links": [
          "[Circular Reference]"
        ],
        "identity": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1
        },
        "replyTo": {
          "id": "text",
          "revision": 1,
          "content": "text",
          "visibility": "Public",
          "isDeleted": true
        }
      },
      "uri": "text",
      "objectId": "text"
    }
  ],
  "identity": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1
  },
  "replyTo": {
    "id": "text",
    "revision": 1,
    "content": "text",
    "visibility": "Public",
    "isDeleted": true
  }
}