Get chat participant

Get a chat participant

get

Use the select query parameter to specify which fields to include.

Path parameters

chatIdstringRequired

The chat ID.

idstringRequired

The participant ID.

Query parameters

selectstringOptional

Optional RQL select statement to filter fields.

Responses

200

OK

application/json

idstringOptional

revisioninteger · int32Optional

mutedbooleanOptional

Flag indicates whether participant should be notified of new messages in the chat.

statusstring · enumOptionalPossible values:

unreadMessageCountinteger · int32Optional

The count of messages in the chat not read by this participant.

403

Forbidden

application/json

404

Not Found

application/json

get/public/v1/helpdesk/chats/{chatId}/participants/{id}

GET /public/v1/helpdesk/chats/{chatId}/participants/{id} HTTP/1.1
Host: api.platform.softwareone.com
Accept: */*

{
  "id": "text",
  "audit": {
    "created": {
      "at": "2026-01-01T00:00:00.000Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "updated": {
      "at": "2026-01-01T00:00:00.000Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "exited": {
      "at": "2026-01-01T00:00:00.000Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "reactivated": {
      "at": "2026-01-01T00:00:00.000Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    }
  },
  "$meta": {
    "omitted": [
      "text"
    ]
  },
  "revision": 1,
  "chat": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1,
    "type": "Direct"
  },
  "contact": {
    "id": "text",
    "revision": 1,
    "name": "text",
    "email": "text",
    "identity": {
      "id": "text",
      "audit": {
        "created": {
          "at": "2026-01-01T00:00:00.000Z",
          "by": {
            "id": "text",
            "name": "text",
            "icon": "text",
            "revision": 1
          }
        },
        "updated": {
          "at": "2026-01-01T00:00:00.000Z",
          "by": {
            "id": "text",
            "name": "text",
            "icon": "text",
            "revision": 1
          }
        }
      },
      "$meta": {
        "omitted": [
          "text"
        ]
      },
      "name": "text",
      "icon": "text",
      "revision": 1
    },
    "user": {
      "id": "text",
      "audit": {
        "created": {
          "at": "2026-01-01T00:00:00.000Z",
          "by": {
            "id": "text",
            "name": "text",
            "icon": "text",
            "revision": 1
          }
        },
        "updated": {
          "at": "2026-01-01T00:00:00.000Z",
          "by": {
            "id": "text",
            "name": "text",
            "icon": "text",
            "revision": 1
          }
        },
        "invitationAcceptedAt": "2026-01-01T00:00:00.000Z"
      },
      "$meta": {
        "omitted": [
          "text"
        ]
      },
      "name": "text",
      "icon": "text",
      "revision": 1,
      "email": "text",
      "status": "text",
      "phone": {
        "prefix": "text",
        "number": "text"
      },
      "firstName": "text",
      "lastName": "text",
      "lastLoginAt": "2026-01-01T00:00:00.000Z",
      "settings": {
        "cultureCode": "text",
        "dateFormat": "text",
        "languageCode": "text",
        "numberFormat": {
          "decimalSeparator": "text",
          "groupSeparator": "text"
        },
        "timeFormat": "text",
        "timeZone": "text",
        "optOuts": {
          "objectTypes": [
            "text"
          ]
        }
      },
      "accounts": [
        {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1,
          "type": "Client",
          "status": "Active"
        }
      ],
      "currentAccount": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1,
        "type": "Client",
        "status": "Active"
      }
    }
  },
  "identity": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1
  },
  "account": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1,
    "type": "Client",
    "status": "Active"
  },
  "muted": true,
  "status": "Active",
  "lastReadMessage": {
    "id": "text",
    "revision": 1,
    "content": "text",
    "visibility": "Public",
    "isDeleted": true
  },
  "unreadMessageCount": 1
}