Get feedback

Retrieve a feedback by ID

get

Use the select query parameter to specify which fields to include.

Path parameters

idstringRequired

The feedback ID.

Query parameters

selectstringOptional

Optional select statement to filter fields.

Responses

200

OK

application/json

idstringOptional

namestringOptional

iconstring · nullableOptional

revisioninteger · int32Optional

descriptionstring · nullableOptional

Gets or sets the description associated with the feedback.

statusstring · enumOptionalPossible values:

ratinginteger · int32 · nullableOptional

Gets or sets the rating associated with the feedback.

notesstring · nullableOptional

Gets or sets the notes associated with the feedback.

internalNotesstring · nullableOptional

Gets or sets the internal notes associated with the feedback.

externalIdstring · nullableOptional

Gets or sets the externalId associated with the feedback.

metaDataany · nullableOptional

Gets the metadata as a JSON document (read-only).

404

Not Found

application/json

get/public/v1/helpdesk/feedback/{id}

GET /public/v1/helpdesk/feedback/{id} HTTP/1.1
Host: api.platform.softwareone.com
Accept: */*

{
  "id": "text",
  "audit": {
    "created": {
      "at": "2026-01-01T00:00:00.000Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "updated": {
      "at": "2026-01-01T00:00:00.000Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    }
  },
  "$meta": {
    "omitted": [
      "text"
    ]
  },
  "name": "text",
  "icon": "text",
  "revision": 1,
  "description": "text",
  "requester": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1
  },
  "account": {
    "id": "text",
    "name": "text",
    "icon": "text",
    "revision": 1,
    "type": "Client",
    "status": "Active"
  },
  "status": "Submitted",
  "rating": 1,
  "notes": "text",
  "internalNotes": "text",
  "externalId": "text",
  "metaData": null,
  "attachments": [
    {
      "id": "text",
      "icon": "text",
      "revision": 1,
      "feedback": {
        "id": "text",
        "audit": {
          "created": {
            "at": "2026-01-01T00:00:00.000Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "updated": {
            "at": "2026-01-01T00:00:00.000Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          }
        },
        "$meta": {
          "omitted": [
            "text"
          ]
        },
        "name": "text",
        "icon": "text",
        "revision": 1,
        "description": "text",
        "requester": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1
        },
        "account": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1,
          "type": "Client",
          "status": "Active"
        },
        "status": "Submitted",
        "rating": 1,
        "notes": "text",
        "internalNotes": "text",
        "externalId": "text",
        "metaData": null,
        "attachments": [
          "[Circular Reference]"
        ]
      },
      "file": {
        "id": "text",
        "audit": {
          "created": {
            "at": "2026-01-01T00:00:00.000Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          },
          "updated": {
            "at": "2026-01-01T00:00:00.000Z",
            "by": {
              "id": "text",
              "name": "text",
              "icon": "text",
              "revision": 1
            }
          }
        },
        "$meta": {
          "omitted": [
            "text"
          ]
        },
        "name": "text",
        "icon": "text",
        "revision": 1,
        "type": "Icon",
        "filename": "report.pdf",
        "size": 102400,
        "contentType": "application/pdf"
      },
      "name": "text",
      "description": "text"
    }
  ]
}