> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/developer-resources/rest-api/helpdesk-api/feedback/get-feedback-attachment.md).

# Get feedback attachment

## GET /public/v1/helpdesk/feedback/{feedbackId}/attachments/{attachmentId}

> Get attachment for a feedback entry

```json
{"openapi":"3.0.1","info":{"title":"Marketplace API","version":"5.9.245-gd8302a06"},"servers":[{"url":"https://api.platform.softwareone.com"}],"paths":{"/public/v1/helpdesk/feedback/{feedbackId}/attachments/{attachmentId}":{"get":{"tags":["FeedbackAttachment"],"summary":"Get attachment for a feedback entry","parameters":[{"name":"feedbackId","in":"path","description":"The feedback ID.","required":true,"schema":{"type":"string"}},{"name":"attachmentId","in":"path","description":"The feedback attachment ID.","required":true,"schema":{"type":"string"}}],"responses":{"200":{"description":"OK","content":{"application/json":{"schema":{"$ref":"#/components/schemas/FeedbackAttachment"}}}},"403":{"description":"Forbidden","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ProblemDetails"}}}},"404":{"description":"Not Found","content":{"application/json":{"schema":{"$ref":"#/components/schemas/ProblemDetails"}}}}}}}},"components":{"schemas":{"FeedbackAttachment":{"type":"object","properties":{"id":{"type":"string"},"audit":{"allOf":[{"$ref":"#/components/schemas/FeedbackAttachmentAudit"}]},"$meta":{"allOf":[{"$ref":"#/components/schemas/PlatformMetadata"}],"nullable":true},"icon":{"type":"string","nullable":true},"revision":{"type":"integer","format":"int32"},"feedback":{"allOf":[{"$ref":"#/components/schemas/Feedback"}],"description":"Represents the feedback this attachment belongs to."},"status":{"allOf":[{"$ref":"#/components/schemas/FileStatus"}]},"file":{"allOf":[{"$ref":"#/components/schemas/File"}],"description":"Represents the file this attachment belongs to."},"name":{"type":"string","description":"Represents the name this attachment."},"description":{"type":"string","description":"Represents the description this attachment.","nullable":true}},"additionalProperties":false},"FeedbackAttachmentAudit":{"type":"object","properties":{"created":{"allOf":[{"$ref":"#/components/schemas/PlatformObjectEvent"}],"nullable":true},"updated":{"allOf":[{"$ref":"#/components/schemas/PlatformObjectEvent"}],"nullable":true},"deleted":{"allOf":[{"$ref":"#/components/schemas/PlatformObjectEvent"}],"nullable":true}},"additionalProperties":false},"PlatformObjectEvent":{"type":"object","properties":{"at":{"type":"string","format":"date-time","nullable":true},"by":{"type":"object","allOf":[{"$ref":"#/components/schemas/PlatformIdentityRef"}]}},"additionalProperties":false},"PlatformIdentityRef":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"icon":{"type":"string","nullable":true},"revision":{"type":"integer","format":"int32"}},"additionalProperties":false},"PlatformMetadata":{"type":"object","properties":{"omitted":{"type":"array","items":{"type":"string"}}},"additionalProperties":false},"Feedback":{"type":"object","properties":{"id":{"type":"string"},"audit":{"allOf":[{"$ref":"#/components/schemas/PlatformObjectAudit"}]},"$meta":{"allOf":[{"$ref":"#/components/schemas/PlatformMetadata"}],"nullable":true},"name":{"type":"string"},"icon":{"type":"string","nullable":true},"revision":{"type":"integer","format":"int32"},"description":{"type":"string","description":"Gets or sets the description associated with the feedback.","nullable":true},"requester":{"type":"object","allOf":[{"$ref":"#/components/schemas/PlatformIdentityRef"}]},"account":{"type":"object","allOf":[{"$ref":"#/components/schemas/AccountRef"}]},"status":{"allOf":[{"$ref":"#/components/schemas/FeedbackStatus"}],"description":"Gets or sets the status associated with the feedback."},"rating":{"type":"integer","description":"Gets or sets the rating associated with the feedback.","format":"int32","nullable":true},"notes":{"type":"string","description":"Gets or sets the notes associated with the feedback.","nullable":true},"internalNotes":{"type":"string","description":"Gets or sets the internal notes associated with the feedback.","nullable":true},"externalId":{"type":"string","description":"Gets or sets the externalId associated with the feedback.","nullable":true},"metaData":{"description":"Gets the metadata as a JSON document (read-only).","nullable":true},"attachments":{"type":"array","items":{"$ref":"#/components/schemas/FeedbackAttachmentRef"},"description":"Represents the attachments associated with the feedback.","nullable":true}},"additionalProperties":false},"PlatformObjectAudit":{"type":"object","properties":{"created":{"allOf":[{"$ref":"#/components/schemas/PlatformObjectEvent"}],"nullable":true},"updated":{"allOf":[{"$ref":"#/components/schemas/PlatformObjectEvent"}],"nullable":true}},"additionalProperties":false},"AccountRef":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"icon":{"type":"string","nullable":true},"revision":{"type":"integer","format":"int32"},"type":{"allOf":[{"$ref":"#/components/schemas/AccountType"}],"nullable":true},"status":{"allOf":[{"$ref":"#/components/schemas/AccountStatus"}],"nullable":true}},"additionalProperties":false},"AccountType":{"enum":["Client","Vendor","Operations"],"type":"string"},"AccountStatus":{"enum":["Active","Enabled","Disabled"],"type":"string"},"FeedbackStatus":{"enum":["Submitted","Reviewed","Deleted"],"type":"string"},"FeedbackAttachmentRef":{"type":"object","properties":{"id":{"type":"string"},"icon":{"type":"string","nullable":true},"revision":{"type":"integer","format":"int32"},"feedback":{"allOf":[{"$ref":"#/components/schemas/Feedback"}],"description":"Represents the feedback this attachment belongs to."},"file":{"allOf":[{"$ref":"#/components/schemas/File"}],"description":"Represents the file this attachment belongs to."},"name":{"type":"string","description":"Represents the name this attachment."},"description":{"type":"string","description":"Represents the description this attachment.","nullable":true}},"additionalProperties":false},"File":{"type":"object","properties":{"id":{"type":"string"},"audit":{"allOf":[{"$ref":"#/components/schemas/PlatformObjectAudit"}]},"$meta":{"allOf":[{"$ref":"#/components/schemas/PlatformMetadata"}],"nullable":true},"name":{"type":"string"},"icon":{"type":"string","nullable":true},"revision":{"type":"integer","format":"int32"},"type":{"allOf":[{"$ref":"#/components/schemas/FileType"}],"description":"Specifies the type of the file, such as attachment or icon"},"filename":{"type":"string","description":"Represents the name of the file associated with the attachment."},"size":{"type":"integer","description":"Indicates the size of the file in bytes.","format":"int64","nullable":true},"contentType":{"type":"string","description":"Represents the MIME type of the file content."}},"additionalProperties":false,"description":"Represents a file in the helpdesk module"},"FileType":{"enum":["Attachment","Icon","Image","Video"],"type":"string"},"FileStatus":{"enum":["Active","Deleted"],"type":"string"},"ProblemDetails":{"type":"object","properties":{"type":{"type":"string","nullable":true},"title":{"type":"string","nullable":true},"status":{"type":"integer","format":"int32","nullable":true},"detail":{"type":"string","nullable":true},"instance":{"type":"string","nullable":true}},"additionalProperties":{}}}}}
```


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.platform.softwareone.com/developer-resources/rest-api/helpdesk-api/feedback/get-feedback-attachment.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.