Queue

This object contains the following attributes:

Field Name	Data Type	Description
id	string	A unique identifier for the queue. Example: HQU-1234-5678-9012
revision	unit	The revision number used for platform-level versioning.
name	string	A descriptive name for the queue. Example: Billing issues
description	string	A description of the queue. Example: Queue to support billing issues
icon	string	An image representing the queue.
externalId	string	Optional external id. Example: ext-queue-123456
status	string	The current state of the queue. Allowed values: disabled or active.
default	boolean	Default queue per account. There can only be one default queue per account.
internal	boolean	Indicates whether the queue is visible only to internal teams of the owner account. Example: true
account	object	The account that the queue belongs to.
statistics	object (queueStatistics)	Relevant data for this queue. Example: { "totalCasesCount": 50, "openCasesCount": 21 }
audit	object	The audit trail of the queue.

Queue Statistics object

Field Name	Data Type	Description
totalCasesCount	integer	(readonly) The total count of cases under the queue. Example: 77
openCasesCount	integer	(readonly) The total count of open cases (processing/querying) under the queue. Example: 29