Queue

This object contains the following attributes:

Field	Type	Description
id	string, core	A unique identifier for the queue.
revision	unit, core	(Read‑only) The revision number used for platform-level versioning.
name	string, core	A descriptive name for the queue.
description	string, core	A description of the queue.
icon	string, core	(Read‑only) An image representing the queue.
externalId	string, core	Represents the external ID.
status	string, core	The current state of the queue. Allowed values are disabled or active.
default	boolean, core	Default queue per account. There can only be one default queue per account.
internal	boolean, core	Indicates whether the queue is visible only to internal teams of the owner account.
account	object	(Read‑only) Represents the account that the queue belongs to.
statistics	object	(Read‑only) Represents the queueStatistics object, which contains relevant data for this queue.
audit	object	(Read‑only) Represents the audit object.

Queue Statistics object

Field	Type	Description
totalCasesCount	integer	(Read‑only) The total number of cases in the queue.
openCasesCount	integer	(Read‑only) The total count of open cases, either in processing or querying status, associated with the queue.