Queue

This object contains the following attributes:

Field Name
Data Type
Description

id

string

A unique identifier for the queue.

Example: HQU-1234-5678-9012

revision

unit

The revision number used for platform-level versioning.

name

string

A descriptive name for the queue.

Example: Billing issues

description

string

A description of the queue.

Example: Queue to support billing issues

icon

string

An image representing the queue.

externalId

string

Optional external id.

Example: ext-queue-123456

status

string

The current state of the queue.

Allowed values: disabled or active.

default

boolean

Default queue per account. There can only be one default queue per account.

internal

boolean

Indicates whether the queue is visible only to internal teams of the owner account.

Example: true

account

object

The account that the queue belongs to.

statistics

Relevant data for this queue.

Example:

{
  "totalCasesCount": 50,
  "openCasesCount": 21
}

audit

object

The audit trail of the queue.

Queue Statistics object

Field Name
Data Type
Description

totalCasesCount

integer

(readonly) The total count of cases under the queue.

Example: 77

openCasesCount

integer

(readonly) The total count of open cases (processing/querying) under the queue.

Example: 29

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