Update queue

Update an existing queue

put

Updates a queue and allows replacing its icon using multipart form data.

Path parameters

idstringRequired

The ID of the queue to update.

Body

multipart/form-dataapplication/json

idstringOptional

namestringOptional

iconstring · nullableOptional

revisioninteger · int32Optional

longDescriptionstringOptional

Gets or sets the long description associated with the queue.

shortDescriptionstringOptional

Gets or sets the short description associated with the queue.

externalIdstring · nullableOptional

Gets or sets the optional external identifier associated with the queue.

statusstring · enumOptionalPossible values:

defaultbooleanOptional

Indicates whether this queue is the default queue.

internalbooleanOptional

Indicates whether this queue is internal.

isDeletedbooleanOptional

Indicates whether the queue has been marked as deleted.

Responses

200

OK

application/json

idstringOptional

namestringOptional

iconstring · nullableOptional

revisioninteger · int32Optional

longDescriptionstringOptional

Gets or sets the long description associated with the queue.

shortDescriptionstringOptional

Gets or sets the short description associated with the queue.

externalIdstring · nullableOptional

Gets or sets the optional external identifier associated with the queue.

statusstring · enumOptionalPossible values:

defaultbooleanOptional

Indicates whether this queue is the default queue.

internalbooleanOptional

Indicates whether this queue is internal.

isDeletedbooleanOptional

Indicates whether the queue has been marked as deleted.

403

Forbidden

application/json

404

Not Found

application/json

415

Unsupported Media Type

application/json

500

Internal Server Error

put/public/v1/helpdesk/queues/{id}

HTTPcURLJavaScriptPython

PUT /public/v1/helpdesk/queues/{id} HTTP/1.1
Host: api.platform.softwareone.com
Content-Type: multipart/form-data
Accept: */*
Content-Length: 1624

{
  "id": "text",
  "audit": {
    "created": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "updated": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "deleted": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "activated": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "disabled": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    }
  },
  "$meta": {
    "omitted": [
      "text"
    ]
  },
  "name": "text",
  "icon": "text",
  "revision": 1,
  "longDescription": "text",
  "shortDescription": "text",
  "externalId": "text",
  "status": "Disabled",
  "default": true,
  "internal": true,
  "account": {
    "id": "text",
    "audit": {
      "created": {
        "at": "2026-07-15T18:42:37.826Z",
        "by": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1
        }
      },
      "updated": {
        "at": "2026-07-15T18:42:37.826Z",
        "by": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1
        }
      }
    },
    "$meta": {
      "omitted": [
        "text"
      ]
    },
    "name": "text",
    "icon": "text",
    "revision": 1,
    "type": "Client",
    "status": "Active",
    "externalIds": {
      "pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "externalId": "text",
    "externalName": "text",
    "address": {
      "addressLine1": "text",
      "addressLine2": "text",
      "postCode": "text",
      "city": "text",
      "state": "text",
      "country": "text"
    },
    "technicalSupportEmail": "text",
    "website": "text",
    "description": "text",
    "groups": [
      {
        "id": "text",
        "name": "text",
        "revision": 1,
        "description": "text",
        "logo": "text",
        "isDefault": true
      }
    ],
    "eligibility": {
      "client": true,
      "partner": true
    },
    "defaultLanguageCode": "text"
  },
  "statistics": {
    "totalCases": 1,
    "openCases": 1
  },
  "isDeleted": true
}

multipart/form-dataapplication/json

{
  "id": "text",
  "audit": {
    "created": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "updated": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "deleted": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "activated": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    },
    "disabled": {
      "at": "2026-07-15T18:42:37.826Z",
      "by": {
        "id": "text",
        "name": "text",
        "icon": "text",
        "revision": 1
      }
    }
  },
  "$meta": {
    "omitted": [
      "text"
    ]
  },
  "name": "text",
  "icon": "text",
  "revision": 1,
  "longDescription": "text",
  "shortDescription": "text",
  "externalId": "text",
  "status": "Disabled",
  "default": true,
  "internal": true,
  "account": {
    "id": "text",
    "audit": {
      "created": {
        "at": "2026-07-15T18:42:37.826Z",
        "by": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1
        }
      },
      "updated": {
        "at": "2026-07-15T18:42:37.826Z",
        "by": {
          "id": "text",
          "name": "text",
          "icon": "text",
          "revision": 1
        }
      }
    },
    "$meta": {
      "omitted": [
        "text"
      ]
    },
    "name": "text",
    "icon": "text",
    "revision": 1,
    "type": "Client",
    "status": "Active",
    "externalIds": {
      "pyraTenantId": "123e4567-e89b-12d3-a456-426614174000"
    },
    "externalId": "text",
    "externalName": "text",
    "address": {
      "addressLine1": "text",
      "addressLine2": "text",
      "postCode": "text",
      "city": "text",
      "state": "text",
      "country": "text"
    },
    "technicalSupportEmail": "text",
    "website": "text",
    "description": "text",
    "groups": [
      {
        "id": "text",
        "name": "text",
        "revision": 1,
        "description": "text",
        "logo": "text",
        "isDefault": true
      }
    ],
    "eligibility": {
      "client": true,
      "partner": true
    },
    "defaultLanguageCode": "text"
  },
  "statistics": {
    "totalCases": 1,
    "openCases": 1
  },
  "isDeleted": true
}