State Diagram

The following diagram shows the state (status) transition process of a contact on the platform.

Contact state diagram

State description

State	Definition
New	This is the initial status for a new contact.
Active	A contact in this state can receive emails from the platform, depending on their preferences.
Blocked	A contact in this state will not receive the email, but the platform will generate a message.
Deleted	Deleted contacts cannot be used for notifications.