State Diagram

The following diagram shows the state (status) transition process of a notification email message on the platform.

Notification state transition

State description

State	Definition
New	This is the initial status for newly created email messages. This state is not visible on the interface.
Queued	The email has been queued for sending to the recipient.
Discarded	The email has been discarded because the individual or account has disabled the category, or the contact has placed an administrative block due to bounces or complaints.
Sent	The email message has been sent to the recipient.
Failed	The platform was unable to send the email message.
Bounced	The email message bounced and couldn't be delivered. This could be due to several reasons, including invalid email addresses, issues with the recipient's mailbox, and so on.
Complained	The recipient has reported the email message as spam or junk.