How do I view 3-year commitment details in Marketplace

In SoftwareOne Marketplace, you can track the progress of your 3-year commitment (3YC) request directly from the agreement details page.

You can also use this page to view essential details related to your 3YC. The key details available include the enrollment status, start and end dates, and more.

Viewing 3YC details in Marketplace

To view the 3YC details in Marketplace:

  1. Sign in to your Marketplace account.

  2. Navigate to the Agreements page, then select the required Adobe VIP Marketplace agreement.

  3. On the agreement's details page, select the Parameters tab. All essential information related to the 3YC is displayed under the Fulfillment section.

  4. Use this section to view the following details:

Field
Description

3YC enroll status

Indicates the current status of your 3YC:

  • A dash (–) means that your 3YC is not yet active. This happens if you have not accepted the 3YC invitation or met the minimum commitment quantity. This field displays a dash (–) until you accept the invitation and fulfill the minimum commitment requirement.

  • A Committed status means that your 3YC is now active. You have accepted the 3YC invitation and met the minimum commitment quantity. Once the status changes to Committed, your 3YC takes effect immediately, and your billing switches to the 3YC discount level.

3YC start date

Indicates the date on which 3YC officially begins.

This date is populated once you reach the minimum commitment quantity and your 3YC status becomes Committed.

The 3-year commitment period is calculated starting from this date.

3YC end date

Indicates the date on which your 3-year commitment period ends. This date is calculated automatically based on your 3YC start date.

3YC commitment request status

Tracks the status of the 3YC invitation and acceptance phase for the initial 3YC:

  • A Requested status indicates that the invitation has been sent, but it hasn't been accepted yet.

  • An Accepted status indicates that the invitation has been accepted, but you don't have enough licenses to meet the minimum commitment requirement.

  • A dash (–) means that the invitation has been accepted, and the minimum quantity criteria have been met. As a result, your 3YC is now active.

3YC recommitment request status

Tracks the current status of the recommitment notification and acceptance process for an existing 3YC nearing its end date. It applies only if you have an active 3YC nearing expiration.

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  • This field only represents the lifecycle of the recommitment invitation (for example, Requested, Accepted). It is not related to the original 3YC commitment and doesn't affect your current 3YC, which continues until its scheduled end date.

  • Recommitment notifications are sent at these intervals before the commitment end date: 30 days, 14 days, 7 days, and 1 day.

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