> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/extensions/adobe-vip-marketplace/returns-and-termination/terminate-and-return-adobe-licenses.md).
# Terminate and return Adobe licenses
Terminate and return licenses within the 14-day return window.
You can cancel an Adobe subscription and return all of its licenses by placing a termination order. This helps you get a credit for licenses you no longer need.
You can only terminate a subscription if **every** license on it is still returnable. That means each one was bought or renewed in the last 14 days, and after the subscription's most recent renewal. If any license is outside the return window, the termination order is refused.
To stop a subscription that cannot be terminated, turn off auto-renewal instead. The subscription then expires on your anniversary date. For more details, see [Change Adobe subscription auto-renewal](/extensions/adobe-vip-marketplace/manage-subscriptions/change-adobe-subscription-auto-renewal.md).
To return only some of the licenses, reduce the subscription's quantity instead. For more details, see [Reduce Adobe license quantity](/extensions/adobe-vip-marketplace/manage-subscriptions/reduce-adobe-license-quantity.md).
### Prerequisites
Make sure the subscription is active, and that all of its licenses were bought or renewed in the last 14 days.
You cannot place a termination order on the day before your anniversary date or on the anniversary date itself (US Pacific time). For more details, see [Key dates and deadlines](/extensions/adobe-vip-marketplace/key-dates-and-deadlines.md).
### Terminate an Adobe subscription and return licenses
{% stepper %}
{% step %}
**Open the subscription to terminate**
To open the subscription:
1. Go to **Marketplace** > **Subscriptions**.
2. Select the subscription you want to terminate.
3. On the subscription details page, select the dropdown arrow 
and choose **Terminate**.
{% endstep %}
{% step %}
**Submit a termination order for the subscription**
In the guided **Terminate subscription** flow, complete the following steps:
1. **Items** – Verify that the **new quantity** field displays a `0`, then select **Next**.
2. **Details** – Add or update the reference ID and your comments. Select **Next**.
3. **Review** – Review the order details, go through the terms and conditions, then select **Place order** to submit your order.
4. **Summary** – Review your order summary, then select **View details** to open the order details page, or select **Close**.
{% endstep %}
{% endstepper %}
### Next steps
Your termination order is processed automatically. When it completes, the subscription is canceled, its status changes to **Terminated**, and auto-renewal is turned off. In the Adobe Admin Console the subscription is removed, and its licenses become unavailable to users. You receive a credit at the price in effect when the return is processed.
If the subscription has licenses from several orders, they're returned one after another, so the order can stay in **Processing** a little longer. You can follow the order on its details page.
### Related tasks
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/5T0GxdEgwjhG0l9LYDo9" %}
[Set up a new Adobe agreement](/extensions/adobe-vip-marketplace/set-up-your-account/set-up-a-new-adobe-agreement.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/4Cio9HuK0GuizE74bjKL" %}
[Add products to your Adobe agreement](/extensions/adobe-vip-marketplace/manage-subscriptions/add-products-to-your-adobe-agreement.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/nDivgtU4X7jIgkOuyhAK" %}
[Transfer your Adobe account to SoftwareOne](/extensions/adobe-vip-marketplace/set-up-your-account/transfer-your-adobe-account-to-softwareone.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/pCBNIVRdqwv5DHWU3rtI" %}
[Increase Adobe license quantity](/extensions/adobe-vip-marketplace/manage-subscriptions/increase-adobe-license-quantity.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/d6qNAwP1tlJvDaSrqYoj" %}
[Reduce Adobe license quantity](/extensions/adobe-vip-marketplace/manage-subscriptions/reduce-adobe-license-quantity.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/cgunpISaKkNjwUlOgSbj" %}
[Change Adobe subscription auto-renewal](/extensions/adobe-vip-marketplace/manage-subscriptions/change-adobe-subscription-auto-renewal.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/QpFSfee9bAeVALFFLcax" %}
[Cancel Adobe agreement](/extensions/adobe-vip-marketplace/returns-and-termination/cancel-adobe-agreement.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/PcYvMSIYbzzvDkCKeCYL" %}
[Return Adobe renewal order](/extensions/adobe-vip-marketplace/returns-and-termination/return-adobe-renewal-order.md)
{% endcontent-ref %}
---
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