Transfer your Adobe reseller

Transfer your account to SoftwareOne.

This tutorial explains how to transfer your account to SoftwareOne if you are currently buying Adobe product licenses through a non-SoftwareOne reseller.

Adobe allows its VIP Marketplace customers to switch from their current reseller to a new one. This process is known as reseller transfer.

Once the transfer is complete, SoftwareOne becomes your new reseller, managing your Adobe subscriptions and orders.

• Reseller transfers are allowed only for the Adobe VIP Marketplace. Licensing programs such as the Value Incentive Plan (VIP), Cumulative Licensing Program (CLP), Transactional Licensing Program (TLP), and Enterprise Term Licensing Agreement (ETLA) don't permit a change of reseller.

• The Marketplace Platform supports reseller transfers for all supported Adobe VIP Marketplace products, including Commercial, Education, and Government.

Prerequisites

Before starting the reseller change process, make sure you have the following details from your Adobe Admin Console:

• Your system administrator's email address.

• Your reseller change code.

How to find the email address of your system administrator

As this process is managed by Adobe, see their official documentation for up-to-date instructions.

1. Sign in to the Admin Console.

2. Select the Users tab.

1. In the left sidebar, select Administrators.

2. Choose any administrator from the list and note their email address.

How to generate an approval or reseller change code

As this process is managed by Adobe, see their official documentation for up-to-date instructions.

1. Sign in to the Admin Console.

2. Navigate to the Account tab in the top navigation bar.

3. Under Account details, select the edit icon next to the Account Manager name.

4. In the Change your Account Manager dialog box, select Generate Code to generate the approval code.

1. Note the generated code and use it within 72 hours.

Transfer your Adobe reseller

All reseller transfers require a new agreement and a new purchase order in the Marketplace.

To start the process:

1. Sign in to the Marketplace Platform.

2. Go to Catalog > Products.

3. Select Adobe VIP Marketplace. Then, on the product details page, review the information, and select Buy now.

4. In the guided purchase flow, complete the following steps:

   1. Select Create agreement.

   2. Choose a licensee or create a new one. Then, select Next.

   3. Choose Transfer account and select Next.

      

      The option to transfer your account.
   4. Provide your system administrator's email address and the approval code from the Admin Console. Make sure that the approval code is valid. If the code has expired, you must generate a new one from the Admin Console. Select Next.

      

      The options to enter the email address and reseller code.
   5. Select Next to continue to the Details step. This current step is view-only.

   6. Provide reference details for the order, then select Next.

   7. Read the terms and conditions and the privacy statement. Select Place order.

   8. Review your order summary, then select View details to open the order details page, or select Close.

Next steps

Once we process the order and change the reseller, we will notify you. You can check the status of your order on the order details page.

Related tasks

Order new Adobe subscriptionIncrease Adobe license quantityReduce Adobe license quantityDisable Adobe auto-renewalTerminate and return Adobe licensesCancel Adobe agreementReturn Adobe renewal order