> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/extensions/adobe-vip-marketplace/tutorials-and-videos/return-adobe-renewal-order.md).
# Return Adobe renewal order
This tutorial explains how to return a renewal order within the 14-day return window.
Returns are accepted if the entire order is returned and if the licenses are not currently in use. In the SoftwareOne Marketplace, returns are processed through a termination order. For policy details, see [Downsize, termination, and return policies](/extensions/adobe-vip-marketplace/downsize-and-termination-policies.md).
### Prerequisites
Make sure the renewal order is within the allowed return period. If the renewal order is older than 14 days, Adobe will not accept a return.
### Return your renewal order
{% stepper %}
{% step %}
**Open the required subscription**
To open the subscription:
1. Go to **Marketplace** > **Subscriptions**.
2. Select the required subscription to open its details page.
3. Select the dropdown arrow 
and choose **Terminate**.
{% endstep %}
{% step %}
**Place a termination order for the subscription**
In the guided **Terminate subscription** flow, complete the following steps:
1. **Items** – Verify that the **new quantity** field displays `0`, then select **Next**.
2. **Details** – Provide reference details for the order, then select **Next**.
3. **Review order** – Review the order details, go through the terms and conditions, then select **Place order**.
4. **Summary** – Review your order summary, then select **View details** to open the order details page, or select **Close**.
{% endstep %}
{% endstepper %}
### Next steps
Your termination order will be reviewed and processed by SoftwareOne.
If the renewal order is within the 14-day return window and meets all conditions, the licenses will be removed from the subscription.
### Related tasks
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/5T0GxdEgwjhG0l9LYDo9" %}
[Order new Adobe subscription](/extensions/adobe-vip-marketplace/tutorials-and-videos/order-adobe-subscription.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/4Cio9HuK0GuizE74bjKL" %}
[Add items to Adobe agreement](/extensions/adobe-vip-marketplace/tutorials-and-videos/order-new-adobe-items.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/nDivgtU4X7jIgkOuyhAK" %}
[Transfer your Adobe reseller](/extensions/adobe-vip-marketplace/tutorials-and-videos/reseller-transfer.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/pCBNIVRdqwv5DHWU3rtI" %}
[Increase Adobe license quantity](/extensions/adobe-vip-marketplace/tutorials-and-videos/upsize-adobe-subscription.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/d6qNAwP1tlJvDaSrqYoj" %}
[Reduce Adobe license quantity](/extensions/adobe-vip-marketplace/tutorials-and-videos/downsize-adobe-subscription.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/4IFAGp1nsSF5baetib5C" %}
[Terminate and return Adobe licenses](/extensions/adobe-vip-marketplace/tutorials-and-videos/terminate-adobe-subscription.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/QpFSfee9bAeVALFFLcax" %}
[Cancel Adobe agreement](/extensions/adobe-vip-marketplace/tutorials-and-videos/terminate-all-adobe-subscriptions.md)
{% endcontent-ref %}
---
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