Return Adobe renewal order

Return your renewal order for a refund within 14 days.

This tutorial explains how to return a renewal order within the 14-day return window.

Returns are accepted if the entire order is returned and if the licenses are not currently in use. In the SoftwareOne Marketplace, returns are processed through a termination order. For policy details, see Downsize, termination, and return policies.

Prerequisites

Make sure the renewal order is within the allowed return period. If the renewal order is older than 14 days, Adobe will not accept a return.

Return your renewal order

1

Open the required subscription

To open the subscription:

1. Go to Marketplace > Subscriptions.

2. Select the required subscription to open its details page.

3. Select the dropdown arrow and choose Terminate.

2

Place a termination order for the subscription

In the guided Terminate subscription flow, complete the following steps:

1. Items – Verify that the new quantity field displays 0, then select Next.

2. Details – Provide reference details for the order, then select Next.

3. Review order – Review the order details, go through the terms and conditions, then select Place order.

4. Summary – Review your order summary, then select View details to open the order details page, or select Close.

Next steps

Your termination order will be reviewed and processed by SoftwareOne.

If the renewal order is within the 14-day return window and meets all conditions, the licenses will be removed from the subscription.

Related tasks

Order new Adobe subscriptionAdd items to Adobe agreementTransfer your Adobe resellerIncrease Adobe license quantityReduce Adobe license quantityTerminate and return Adobe licensesCancel Adobe agreement