> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/extensions/adobe-vip-marketplace/returns-and-termination/return-adobe-renewal-order.md).
# Return Adobe renewal order
Return your renewal order for a refund within 14 days.
You can return all of a renewal order within 14 days of the renewal by placing a termination order. This helps you get a credit for renewed licenses you no longer need.
A termination returns every license on the subscription. It only works if all of them came from the renewal or from orders placed after it. To return only part of a renewal, reduce the subscription's quantity instead. For more details, see [Reduce Adobe license quantity](/extensions/adobe-vip-marketplace/manage-subscriptions/reduce-adobe-license-quantity.md).
Licenses must not be in use. For more details, see [Returns and termination](/extensions/adobe-vip-marketplace/returns-and-termination.md).
### Prerequisites
Make sure the subscription renewed less than 14 days ago. After 14 days, Adobe does not accept a return of the renewal. To stop the subscription renewing again, turn off auto-renewal instead.
You cannot place a termination order on the day before your anniversary date or on the anniversary date itself (US Pacific time). For more details, see [Key dates and deadlines](/extensions/adobe-vip-marketplace/key-dates-and-deadlines.md).
### Return your renewal order
{% stepper %}
{% step %}
**Open the required subscription**
To open the subscription:
1. Go to **Marketplace** > **Subscriptions**.
2. Select the required subscription to open its details page.
3. Select the dropdown arrow 
and choose **Terminate**.
{% endstep %}
{% step %}
**Place a termination order for the subscription**
In the guided **Terminate subscription** flow, complete the following steps:
1. **Items** – Verify that the **new quantity** field displays `0`, then select **Next**.
2. **Details** – Provide reference details for the order, then select **Next**.
3. **Review order** – Review the order details, go through the terms and conditions, then select **Place order**.
4. **Summary** – Review your order summary, then select **View details** to open the order details page, or select **Close**.
{% endstep %}
{% endstepper %}
### Next steps
Your termination order is processed automatically. When it completes, the subscription is canceled, the renewed licenses are returned, and you receive a credit at the price in effect when the return is processed. You can follow the order on its details page.
### Related tasks
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/5T0GxdEgwjhG0l9LYDo9" %}
[Set up a new Adobe agreement](/extensions/adobe-vip-marketplace/set-up-your-account/set-up-a-new-adobe-agreement.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/4Cio9HuK0GuizE74bjKL" %}
[Add products to your Adobe agreement](/extensions/adobe-vip-marketplace/manage-subscriptions/add-products-to-your-adobe-agreement.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/nDivgtU4X7jIgkOuyhAK" %}
[Transfer your Adobe account to SoftwareOne](/extensions/adobe-vip-marketplace/set-up-your-account/transfer-your-adobe-account-to-softwareone.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/pCBNIVRdqwv5DHWU3rtI" %}
[Increase Adobe license quantity](/extensions/adobe-vip-marketplace/manage-subscriptions/increase-adobe-license-quantity.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/d6qNAwP1tlJvDaSrqYoj" %}
[Reduce Adobe license quantity](/extensions/adobe-vip-marketplace/manage-subscriptions/reduce-adobe-license-quantity.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/4IFAGp1nsSF5baetib5C" %}
[Terminate and return Adobe licenses](/extensions/adobe-vip-marketplace/returns-and-termination/terminate-and-return-adobe-licenses.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/QpFSfee9bAeVALFFLcax" %}
[Cancel Adobe agreement](/extensions/adobe-vip-marketplace/returns-and-termination/cancel-adobe-agreement.md)
{% endcontent-ref %}
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://docs.platform.softwareone.com/extensions/adobe-vip-marketplace/returns-and-termination/return-adobe-renewal-order.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.