# How to renew or cancel your CSP subscriptions

In the SoftwareOne Marketplace, you can manage the renewal for your Microsoft 365 subscription through self-service. 

It means if your CSP subscription is nearing its expiration, you can decide whether to renew it or stop the service at the end of the term. If you choose to renew, you can either renew the subscription for a fixed term or an [Extended Service Term (EST)](https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/additional-resources/faqs/what-subscription-renewal-options-are-available) to maintain service while you decide on your renewal options. 

{% hint style="info" %}
Extended Service Terms apply only to certain subscriptions. For eligibility criteria, see [What subscription renewal options are available.](https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/additional-resources/faqs/what-subscription-renewal-options-are-available)
{% endhint %}

### Renewing your subscription

To renew your subscription:

1. Go to **Marketplace** > **Subscriptions**. 
2. Select the subscription you want to manage. Make sure that both the subscription and agreement are active.
3. On the subscription details page, select the arrow <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAGAAAABgCAYAAADimHc4AAAAAXNSR0IArs4c6QAAAopJREFUeF7tmk1OwmAURQvL0f04Z+SaHDF3P7ocNI2pCYZAudx+9z1zGPN+vnN6CaXsJl5RArvodIZPCAhfBAhAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHh8JAGHw+vT8fj2GT772fjUTsMFzAc97ffv+9PppYqE5E5DBSwHnaav52nafVSQkN5pmIDzgy7pz0qosNMQAZcPmpVQZafNBVw/aEZCpZ02FbDuoGMlVNtpUwEz2koHrrTL72U34rt4hYNX2OES680TsAxNAkjOvnWBDxOQ+jiqDH9mMlTAaAnV4UcEjJLQAX5MwNYSusCPCthKQif4cQFuCd3glxDgktARfhkBj0roCr+UAFXCXDc/4Pl5xnDrlf35O3onfAuNesf8U9cTfrkEaBLWqK135S9bD78TXoPr/o+ja13rwi+bAF8SasMvL+CxJNSH30KAJqEH/DYC7pPQB34rAesk9ILfTsB1Cf3gtxRwWUJP+G0FnEuYpgp/cVx7f/P3fWVvxNYcaP4Rbn5flT/5rtn5XwlQDlytpnUCqsFU9kGAQs1YgwAjTKUVAhRqxhoEGGEqrRCgUDPWIMAIU2mFAIWasQYBRphKKwQo1Iw1CDDCVFohQKFmrEGAEabSCgEKNWMNAowwlVYIUKgZaxBghKm0QoBCzViDACNMpRUCFGrGGgQYYSqtEKBQM9YgwAhTaYUAhZqxBgFGmEorBCjUjDUIMMJUWiFAoWasQYARptIKAQo1Yw0CjDCVVghQqBlrEGCEqbT6Bgoy2nAnTiZDAAAAAElFTkSuQmCC" alt="" data-size="line">, then choose **Configure**.&#x20;
4. In the configuration wizard, do the following:
   1. **Auto-renewal** - Choose **Enabled**, then select **Next**.&#x20;
   2. **Microsoft details** - Choose one of the following renewal options, then select **Next**.

      * **Renew the subscription** - Select this option to renew your subscription for a new fixed term, including monthly, annual, or 3-year.&#x20;
      * **Renew to Extended Service Term** - Select this option to convert your subscription to a monthly term that continues until you decide to cancel or convert it to a regular subscription.&#x20;

      <div data-with-frame="true"><figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2Fg5mNgy0FXDS9BraetuLT%2FCSP-subscription-renewal.png?alt=media&#x26;token=20cb597a-a373-4ea6-8d3a-fbdc56366513" alt=""><figcaption><p>Choose whether you want to renew the subscription for a fixed or an extended service term.</p></figcaption></figure></div>
   3. **Order details** - Provide any additional IDs and notes for your order. When done, select **Next**.
   4. **Review order** - Verify the order information and select **Place order** to submit your order.&#x20;
   5. **Summary** - Select **View order** to go to the order details page. Otherwise, select **Close**.

Your configuration order for subscription renewal is submitted for processing. You can track the order on the order details page.

### Cancelling your subscription

When you cancel your subscription, your services are terminated at the end of the term. Your data is retained, but the subscription can't be reactivated.

To cancel your subscription at the end of its existing term:

1. Go to **Marketplace** > **Subscriptions**.&#x20;
2. Select the subscription you want to manage. Make sure that both the subscription and agreement are active.
3. On the subscription details page, select the arrow <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAGAAAABgCAYAAADimHc4AAAAAXNSR0IArs4c6QAAAopJREFUeF7tmk1OwmAURQvL0f04Z+SaHDF3P7ocNI2pCYZAudx+9z1zGPN+vnN6CaXsJl5RArvodIZPCAhfBAhAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHh8JAGHw+vT8fj2GT772fjUTsMFzAc97ffv+9PppYqE5E5DBSwHnaav52nafVSQkN5pmIDzgy7pz0qosNMQAZcPmpVQZafNBVw/aEZCpZ02FbDuoGMlVNtpUwEz2koHrrTL72U34rt4hYNX2OES680TsAxNAkjOvnWBDxOQ+jiqDH9mMlTAaAnV4UcEjJLQAX5MwNYSusCPCthKQif4cQFuCd3glxDgktARfhkBj0roCr+UAFXCXDc/4Pl5xnDrlf35O3onfAuNesf8U9cTfrkEaBLWqK135S9bD78TXoPr/o+ja13rwi+bAF8SasMvL+CxJNSH30KAJqEH/DYC7pPQB34rAesk9ILfTsB1Cf3gtxRwWUJP+G0FnEuYpgp/cVx7f/P3fWVvxNYcaP4Rbn5flT/5rtn5XwlQDlytpnUCqsFU9kGAQs1YgwAjTKUVAhRqxhoEGGEqrRCgUDPWIMAIU2mFAIWasQYBRphKKwQo1Iw1CDDCVFohQKFmrEGAEabSCgEKNWMNAowwlVYIUKgZaxBghKm0QoBCzViDACNMpRUCFGrGGgQYYSqtEKBQM9YgwAhTaYUAhZqxBgFGmEorBCjUjDUIMMJUWiFAoWasQYARptIKAQo1Yw0CjDCVVghQqBlrEGCEqbT6Bgoy2nAnTiZDAAAAAElFTkSuQmCC" alt="" data-size="line">, then choose **Configure**.&#x20;
4. In the configuration wizard, do the following:
   1. **Auto-renewal** - Choose **Disabled**, then select **Next**.&#x20;
   2. **Microsoft details** - Choose **Cancel at expiration**, then select **Next**.

      <div data-with-frame="true"><figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2FjuLI2sDjmDkqhHTHHUfU%2FCSP-subscription-cancel.png?alt=media&#x26;token=88d7d403-d2f1-4e1a-bb59-9122ce173219" alt=""><figcaption><p>Cancel your subscription at the end of subscription term.</p></figcaption></figure></div>
   3. **Order details** - Provide any additional IDs and notes for your order. When done, select **Next**.
   4. **Review order** - Verify the order information and select **Place order** to submit your order.&#x20;
   5. **Summary** - Select **View order** to go to the order details page. Otherwise, select **Close**.

Your configuration order for subscription cancellation is submitted for processing. You can track the order on the order details page.