What happens if I cancel my Microsoft subscription?

Microsoft subscriptions can be canceled by placing a termination order. The cancellation policy depends on the type of CSP product or service.

For Microsoft Azure

You can place a termination order for an individual subscription or an entire agreement containing multiple subscriptions. Azure usage is billed in arrears, meaning charges are based on usage from the previous month.

For all other Microsoft products

For all other Microsoft products, such as Microsoft Dynamics, Microsoft 365, and software subscriptions):

• Cancellation within 7 days of purchase or renewal – If a termination order is submitted within 7 days of the subscription purchase or renewal, the subscription is canceled in Microsoft systems and terminated in Marketplace. A prorated refund may apply as per the New Commerce Experience Cancellation Policy.

• Cancellation outside the 7-day window – Termination orders cannot be placed for NCE subscriptions after the 7-day window. Any termination orders outside this window will automatically fail, and the subscription will remain active until the end of its commitment term. If the subscription is no longer required, disable automatic renewal to prevent it from renewing at the end of the commitment term.

For step-by-step instructions, see the following links:

• Terminate Microsoft 365 subscription

• Terminate Microsoft 365 agreement

• Disable automatic renewal