What subscription renewal options are available?

The SoftwareOne Marketplace provides self-service options for managing your CSP subscriptions. This topic describes what you can do when a subscription reaches its term's end and how to handle renewals in the Marketplace.

Renewal options

Your subscription renewal options in the Marketplace include renewing to a new term before the existing term ends, moving to an Extended Service Term, or cancelling at expiration.

Renew to regular term

This option allows you to renew your subscription for a new fixed term. This works like it always has, supporting scheduled changes as needed or renewing as is.

Renew to Extended Service Term

This converts your subscription into a monthly term that continues until you cancel or convert it to a regular subscription. Once a subscription is converted to EST, no changes can be made. You can move a subscription to EST if it meets the following criteria:

• It's in the commercial or public sector (Education, Nonprofit, or Government Community Cloud).

• It falls under specialized offers.

• It includes end-of-sale items with conversion SKUs.

• It was purchased or renewed between April 1, 2025, and May 4, 2026, and has a term end date after May 4, 2026.

Trial subscriptions and end-of-sale SKUs are not eligible for EST. Additionally, EST bills monthly at the current monthly term rate plus a 3% uplift (or 23% if no monthly plan exists).

Cancel at expiration

This allows you to stop your services at the end of the subscription term. Once a subscription is cancelled, it can't be recovered or reactivated.

Subscription renewal scenario

The following example illustrates how the subscription start and end dates affect the outcome, including renewal, EST, grace period, and cancellation:

Diagram showing subscription dates and end of term flow.

Select a renewal option

When configuring a subscription renewal, select the renewal option that best meets your requirements.

To select a renewal option:

1. Open the required subscription.

2. Select the dropdown arrow, then choose Configure.

3. Select Renew to regular term, Renew to Extended Service Term, or Cancel at expiration. Then, select Next.

Select the renewal option to apply when the subscription reaches the end of its current term.

1. Enter any required reference details and select Next.

2. Review the order and select Place order.

3. View the order details or close the summary page.

Viewing the current renewal policy

You can view the renewal policy currently assigned to a subscription from either the subscription details or the Microsoft accounts page.

View the renewal policy in subscription details

To view the renewal policy in subscription details:

1. Open the required subscription.

2. On the subscription details page, select the Renewal information tab.

3. Review the renewal policy currently assigned to the subscription.

View the renewal policy from Microsoft accounts

To view the renewal policy using Microsoft accounts:

1. From the main menu, select Microsoft accounts.

2. Select the CSP tenant that contains the subscription.

3. In the subscriptions list, locate the Renewal policy column.

4. Review the value displayed for the subscription.