Terminate Microsoft 365 agreement

How to terminate your agreement containing Microsoft 365 subscriptions.

This tutorial explains how to terminate a Marketplace agreement by submitting a termination order.

When you terminate an agreement, all subscriptions associated with that agreement are also terminated.

Prerequisites

Ensure that the agreement you want to terminate is active. Agreements in any other state cannot be terminated.

Terminate Microsoft 365 agreement

1

Open the agreement to terminate

To open the agreement:

1. Go to Marketplace > Agreements.

2. Select the agreement to terminate.

3. On the agreement details page, select the dropdown arrow , then select Terminate.

2

Submit the termination order

In the guided Terminate agreement flow, complete the following steps:

1. Items – Verify that the new quantity of all subscriptions is set to as 0 and select Next.

2. Order details – Add any reference details or comments, then select Next.

3. Review order – Review the order details, then select Place order.

4. Summary – Select View order to open the order details page or select Close.

Next steps

A termination order is created for the agreement and submitted to the vendor for processing.

While the order is being processed, the agreement status changes from Active to Updating. During this time, you cannot submit additional orders for the agreement.

When processing is complete, the agreement status changes to Terminated. All subscriptions associated with the agreement are also terminated.

Related tasks

Buy Microsoft 365 subscription for a new tenantBuy Microsoft 365 subscription for an existing tenantAdd new items to an agreementPurchase additional Microsoft 365 licensesReduce Microsoft 365 licensesTerminate Microsoft 365 subscriptionDisable automatic renewal