Terminate Microsoft 365 subscription

How to terminate your Microsoft 365 subscription.

This tutorial describes how you can cancel a subscription by placing a termination order for the subscription.

Prerequisites

Make sure that both the subscription and the corresponding agreement are active.

Terminate Microsoft 365 subscription

1

Start the termination process

To start the process:

1. Go to Marketplace > Subscriptions.

2. Select the subscription you want to terminate.

3. On the subscription details page, select the dropdown arrow , then choose Terminate.

2

Submit the termination order for the subscription

In the guided Terminate subscription flow, complete the following steps:

1. Items – Check that the new quantity field displays a 0. When done, select Next.

2. Details – Provide reference details, like additional IDs or notes, and select Next.

3. Review – Review the order details, then select Place order to submit the termination order.

4. Summary – Select View order to open the order details page or select Close.

Next steps

When your order is being processed, the subscription and the agreement are shown as Updating. You cannot place any additional orders under this agreement.

Once the termination order has been processed, the status of the subscription changes to Terminated.

Related tasks

Buy Microsoft 365 subscription for new tenantBuy Microsoft 365 subscription for existing tenantPurchase additional Microsoft 365 licensesAdd new items to your agreementTerminate Microsoft 365 agreement