> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/terminate-microsoft-subscription.md).
# Terminate Microsoft 365 subscription
How to terminate a Microsoft 365 subscription.
This tutorial explains how to cancel a subscription by submitting a termination order.
Terminating a subscription cancels the service completely. If you want to reduce the number of licenses while keeping the subscription active, see [Downsize Microsoft 365 subscription](/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/reduce-microsoft-365-licenses.md).
{% hint style="info" %}
Microsoft 365 subscriptions purchased through Microsoft NCE can only be terminated within 7 days of purchase or renewal. For details, see [Cancellation and license reduction window](/extensions/microsoft-cloud-solution-provider/products-and-programs/microsoft-nce.md#cancellation-and-license-reduction-window).
{% endhint %}
### Prerequisites
Ensure that both the subscription and its associated agreement are active.
### Terminate Microsoft 365 subscription
{% stepper %}
{% step %}
**Start the termination process**
To start the process:
1. Go to **Marketplace** > **Subscriptions**.
2. Select the subscription you want to terminate.
3. On the subscription details page, select the dropdown arrow 
, then choose **Terminate**.
{% endstep %}
{% step %}
**Submit the termination order**
In the guided **Terminate subscription** flow, complete the following steps:
1. **Items** – Verify that the new quantity is set to `0`, then select **Next**.
2. **Details** – Add any reference details or comments, then select **Next**.
3. **Review** – Review the order details, then select **Place order**.
4. **Summary** – Select **View order** to open the order details page or select **Close**.
{% endstep %}
{% endstepper %}
### Next steps
After the termination order is submitted, the subscription and agreement status change to **Updating** while the order is being processed. During this time, you cannot submit additional orders for the agreement.
When processing is complete, the subscription status changes to **Terminated**.
### Related tasks
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/cDxoD9xpYxQmm92me5Ga" %}
[Buy Microsoft 365 subscription for a new tenant](/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/order-microsoft-365-subscription-new-tenant.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/vhDnLBr1O6YGeT0IzxS9" %}
[Buy Microsoft 365 subscription for an existing tenant](/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/order-microsoft-365-subscription-existing-tenant.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/8QzyX1GIcjjh35vtDc8W" %}
[Add new items to an agreement](/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/add-new-products-to-your-csp-agreement.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/9Afx9ukLKDpQhilLPV0t" %}
[Purchase additional Microsoft 365 licenses](/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/buy-more-licenses-for-microsoft-365-subscription.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/blBJuhBc4V2GfiYoKkhj" %}
[Reduce Microsoft 365 licenses](/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/reduce-microsoft-365-licenses.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/zQRlTiakpGW024lFUe9O" %}
[Terminate Microsoft 365 agreement](/extensions/microsoft-cloud-solution-provider/additional-resources/microsoft-365/terminate-all-microsoft-subscriptions.md)
{% endcontent-ref %}
{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/hkNeAk0joc4n1Ga5vM9F" %}
[Broken mention](broken://spaces/Z5DNbniz33mXCZoO62Rm/pages/hkNeAk0joc4n1Ga5vM9F)
{% endcontent-ref %}
---
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