Terminate Microsoft 365 subscription

How to terminate a Microsoft 365 subscription.

This tutorial explains how to cancel a subscription by submitting a termination order.

Terminating a subscription cancels the service completely. If you want to reduce the number of licenses while keeping the subscription active, see Downsize Microsoft 365 subscription.

Microsoft 365 subscriptions purchased through Microsoft NCE can only be terminated within 7 days of purchase or renewal. For details, see Cancellation and license reduction window.

Prerequisites

Ensure that both the subscription and its associated agreement are active.

Terminate Microsoft 365 subscription

1

Start the termination process

To start the process:

1. Go to Marketplace > Subscriptions.

2. Select the subscription you want to terminate.

3. On the subscription details page, select the dropdown arrow , then choose Terminate.

2

Submit the termination order

In the guided Terminate subscription flow, complete the following steps:

1. Items – Verify that the new quantity is set to 0, then select Next.

2. Details – Add any reference details or comments, then select Next.

3. Review – Review the order details, then select Place order.

4. Summary – Select View order to open the order details page or select Close.

Next steps

After the termination order is submitted, the subscription and agreement status change to Updating while the order is being processed. During this time, you cannot submit additional orders for the agreement.

When processing is complete, the subscription status changes to Terminated.

Related tasks

Buy Microsoft 365 subscription for a new tenantBuy Microsoft 365 subscription for an existing tenantAdd new items to an agreementPurchase additional Microsoft 365 licensesReduce Microsoft 365 licensesTerminate Microsoft 365 agreementDisable automatic renewal