# Support Options for CSP

When you purchase Microsoft licenses or Azure cloud services through SoftwareOne's Microsoft CSP agreement, you automatically gain access to **SoftwareOne Services Support**. This support starts immediately after your license is activated and continues throughout your subscription period.

SoftwareOne Services Support provides 24/7 technical assistance for all Microsoft products in your portfolio. With a team of over 730+ Microsoft-certified professionals across 12 global delivery centers, you receive expert support for various technical scenarios, including:

* Office 365 application issues and troubleshooting.
* Azure infrastructure and service challenges.
* Issues requiring Microsoft vendor escalation.
* Security-related concerns within Microsoft environments.

To learn about your support options for CSP, watch the following video or continue reading:

{% embed url="<https://vimeo.com/1109624556?share=copy>" %}
Watch a quick video guide discussing the support options for SoftwareOne CSP customers.
{% endembed %}

### Minimum requirements for full SoftwareOne Services support <a href="#what-type-of-requests-can-customers-raise-to-softwareone-services-support" id="what-type-of-requests-can-customers-raise-to-softwareone-services-support"></a>

To receive full support services, you must meet specific technical requirements:

1. Establish a Granular Delegated Admin Privileges (GDAP) Admin Relationship. For information on GDAP, see [Granular Delegated Admin Privileges](https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/granular-delegated-admin-privileges-gdap).
2. Complete Azure Lighthouse activation for Azure services. For details, see [Azure Lighthouse](https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/azure-lighthouse).

Failure to meet these requirements results in:

* Limited support capabilities.
* Prolonged Service Level Agreements (SLAs).
* Potential additional charges for support services.

To ensure an optimal support experience and avoid unnecessary costs, complete these onboarding steps promptly as part of your purchase.

### Contacting SoftwareOne Services support <a href="#how-can-i-contact-softwareone-services-support" id="how-can-i-contact-softwareone-services-support"></a>

You can contact SoftwareOne Services Support through the [Services Portal](https://portal.softwareone.cloud/).&#x20;

The portal is a secure way to submit tickets, maintain visibility of all open tickets, and gain insights into your support metrics and trends.

You can also contact us by email at <support@softwareone.com> or by phone using the phone numbers listed on the [SoftwareOne Support](https://docs.softwareone.cloud/knowledge-base/softwareone-services) page.&#x20;