Granular Delegated Admin Privileges (GDAP)
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Granular Delegated Admin Privileges (GDAP) is Microsoft's latest innovation in cloud security management, and it's transforming how organizations collaborate with service providers.
GDAP is a sophisticated security framework that allows you to grant SoftwareOne precisely controlled access to your Microsoft cloud environment. This ensures we can support your business needs while maintaining the highest security standards.
In today's digital landscape, traditional all-or-nothing access approaches no longer suffice. GDAP addresses this challenge by introducing a nuanced permission system that aligns with modern security best practices. By implementing role-based access control (RBAC), GDAP ensures that service providers like SoftwareOne can only access the specific resources needed to support your operations, nothing more. This granular control significantly reduces security risks while maintaining operational efficiency.
GDAP transforms your cloud security posture through several key advantages:
Enhanced and efficient support - GDAP empowers SoftwareOne’s support teams to respond to your technical needs faster, tackling incidents swiftly and with the precision your business deserves.
Precision-controlled access - Rest assured, our access is limited strictly to what’s necessary and only for as long as needed. You set the rules with flexible, time-bound control that can be revoked at your discretion. It’s support on your terms.
Ultimate flexibility - Maintain full command of your cloud environments, like Azure or Microsoft 365, by setting the boundaries for scope and access duration. With SoftwareOne, you’re always in control.
Streamlined issue resolution - GDAP accelerates our ability to resolve your issues, turning potential downtime into uptime and ensuring smooth, reliable operations that drive your success.
Enhanced compliance and security - As advocates of least-privileged access, GDAP ensures that our support activities align with stringent security protocols, reinforcing your trust in our commitment to safeguarding your cloud resources.
Seamless support aligned with your policies - GDAP enables us to adapt to your specific access controls, reinforcing your security policies and fostering a relationship built on trust and transparency.
GDAP implementation requires collaboration between your organization and SoftwareOne. Global administrators from your organization can approve GDAP relationships.
Operating without GDAP exposes your organization to several challenges:
Incomplete support capabilities - Unlock SoftwareOne’s full suite of capabilities and expertise by enabling GDAP, ensuring your platform and support configurations are fully optimized.
Delayed support response - Each support request requires manual access approval, potentially extending resolution times from minutes to hours.
Business continuity risks - During critical incidents, delays in granting access could lead to extended system downtimes.
Restricted support ability - Without GDAP, our teams face limitations in delivering prompt support, reducing the quality of service we are dedicated to providing.
Reduced operational efficiency - Continuously requesting access permissions takes time that could be spent solving your issues, impacting customer satisfaction, and the support experience.