> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/granular-delegated-admin-privileges-gdap.md). # Granular delegated admin privileges Granular Delegated Admin Privileges (GDAP) is a Microsoft security model that enables customers to grant service providers controlled access to Microsoft cloud environments. GDAP uses role-based access control (RBAC) to limit access to specific roles and resources for a defined period. SoftwareOne uses GDAP to support customer environments while maintaining customer control over permissions and access. {% embed url="" %} Watch the video guide explaining what is GDAP and why it's important. {% endembed %} ### Benefits GDAP helps improve security, governance, and support operations. #### Benefits for customers * GDAP allows SoftwareOne to respond to your technical needs faster. * You define the level of access granted to SoftwareOne and can modify or revoke permissions when required. * Role-based permissions help reduce security risks by ensuring access is limited to what is required. #### Benefits for SoftwareOne * More efficient support and issue resolution. * Access that aligns with customer-defined security requirements. * Improved operational consistency when delivering support services. ### Establishing GDAP A GDAP relationship must be approved by a **Global Administrator** in your organization. Once approved, SoftwareOne can request and use only the permissions that have been granted. ### Impact of not implementing GDAP Without GDAP, SoftwareOne may have limited ability to provide support and administration services efficiently. #### For customers * Support requests may require additional access approval steps. * Issue resolution may take longer when access must be granted manually. * Delays during critical incidents may affect business continuity. #### For SoftwareOne * More complex support and administration processes. * Reduced operational efficiency due to manual access management. * Additional administrative effort when supporting customer environments. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/granular-delegated-admin-privileges-gdap.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.