About perpetual software orders
A perpetual software order is a one-time purchase. You pay upfront and keep the license indefinitely.
Perpetual software orders are not subscriptions. They do not renew, and they do not require recurring payments.
Supported products
You can order perpetual licenses for these products:
Microsoft Perpetual Software - Commercial
Microsoft Perpetual Software - Education
Microsoft Perpetual Software - Charity
You can find these products on the Catalog > Products page.
What to know before ordering
The following rules apply to perpetual software orders:
Perpetual licenses require a one-time upfront payment.
You cannot increase or decrease the quantity of licenses.
After the order is complete and the license is set up, you can retrieve your product keys from the Microsoft admin portal. For details, see Download software and product license keys.
You can cancel within 30 days of the purchase date.
To buy more licenses, you can submit a change order. For details, see Order additional perpetual software licenses.
How ordering works
You order perpetual software by submitting a purchase order.
In most cases, you start from Catalog > Products, select Microsoft Perpetual Software, and create a new agreement as part of the order flow.
For step-by-step instructions, see Buy perpetual software licenses.
Perpetual software orders appear as a one-time purchase in the agreement details.
How renewals work
Renewals are not supported for Microsoft Perpetual Software.
The license is provided for indefinite use following a one-time upfront payment.
How cancellation works
You can cancel a perpetual software purchase within 30 days of the purchase date without incurring a termination fee.
For cancellations within the 30-day window:
The associated software keys and download links are revoked.
You are responsible for discontinuing use, uninstalling the software, and removing any downloads or links.
The canceled item remains visible on the software details page in the Microsoft Admin Center, but the activation key is disabled.
To cancel your purchase, contact Marketplace Platform Support. Make sure to provide your order ID. We recommend that the cancellation request be made by someone within your organization who is authorized to request cancellations.
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