# Manage perpetual software orders ## Cancellations If you wish to cancel a one-time or perpetual software purchase, you can do so within 30 days of the purchase date without incurring an early termination fee. Cancellations are not permitted after 30 days. If your cancellation is within the 30-day window: * All associated software keys and download links are revoked, preventing further use. * You are responsible for discontinuing use, uninstalling the software, and removing any downloads or links. * The canceled item will remain visible on the software details page in the [Microsoft Admin Center](https://admin.microsoft.com), but the activation key will be disabled. To cancel your perpetual software subscription, contact [Marketplace Platform Support](/help-and-support/contact-support.md#contacting-marketplace-platform-support). When contacting us, include your Marketplace order ID (available on the [Orders](/modules-and-features/marketplace/orders.md) page) in the request and a clear message stating that you wish to cancel your order. We recommend that the request be made by someone within your organization who has the appropriate rights to request a cancellation. ## Renewals License renewals are not supported for Microsoft Perpetual Software, as the license is provided for indefinite use following a one-time upfront payment. ## Additional licenses If you want to add more one-time items to your existing agreement, you can create a change order for the agreement. For instructions, see [Order Additional Perpetual Software Licenses](/extensions/microsoft-cloud-solution-provider/additional-resources/tutorials-and-videos/perpetual-software/order-additional-perpetual-software-licenses.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.platform.softwareone.com/extensions/microsoft-cloud-solution-provider/products-and-programs/perpetual-software/manage-perpetual-software-orders.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.