Manage Software Subscriptions

License keys

Once your order is complete and your license is successfully set up, you can download your license keys from the Microsoft Admin Portal. You'll need these keys to activate the software.

For instructions on downloading your keys, see Download software and product license keys in Microsoft documentation.

Cancellations

You can cancel your software subscription within 7 days from the time your order is placed and receive a prorated refund. This cancellation period consists of 7×24 hours (7 days a week; 24 hours a day). Cancellations aren't accepted after this period for either new purchases or renewal orders.

For details on how to cancel a subscription, see Terminate Subscriptions.

Renewals

By default, auto-renewal is enabled for all SoftwareOne Marketplace subscriptions.

If a subscription is set to renew, it's processed the day after the subscription's term ends.

For example, if the term end date is 2023-03-01T00:00:00Z UTC, it includes the whole day. The renewal will start after the term ends (2023-03-02T00:00:00Z UTC) and can take up to 24 hours.

Partners have a 7-day window (except where otherwise required by law) to cancel or reduce seats after the renewal is completed. The 7-day window starts at the date and time of renewal completion.

Additional licenses

You can add more software items to your existing agreement by creating a change order. For instructions, see Add New Items to Your Agreement.

When ordering new items, you can't increase the quantity of existing licenses in the agreement. In such cases, a new subscription must be created under the same agreement.