My draft or quoted order has been deleted

In the Marketplace Platform, only one order per agreement can be processed at a time.

To avoid conflicts, any orders in draft or quoted states are deleted automatically when another order under the same agreement is processed. This ensures that no concurrent changes are made to subscription items and licenses.

If your order has been deleted by the platform, you can find confirmation of its deletion in the Audit trail tab within the order details page. The following image shows an example:

The Audit trail tab within the order details page displaying information for a deleted order.

Once an order is deleted, it cannot be recovered, and no further action can be taken on that order.