# Get started with the app

The SoftwareOne Marketplace app is available on both iOS and Android devices. 

To get started, open the Apple App Store (iOS) or the Google Play Store (Android), then search for the app, and tap **Download** or **Install**. 

Once the installation is complete, open the app and follow the instructions to get started.

{% hint style="info" %}
To use the app, you must already have a SoftwareOne Marketplace account. 
{% endhint %}

### Signing in to the app

For enhanced security, the app uses passwordless authentication, allowing you to sign in with your registered email address and a verification code. Ensure you have access to this email account to retrieve the code and sign in.

To sign in to your account:

1. On your phone or tablet, open the app.
2. Enter your registered email address, then select **Continue**. A verification code is sent to your email.
3. Open the verification email.
4. Enter the code to sign in.

If you have trouble signing in, see [Sign-in & Security](/marketplace-mobile-app/mobile-app-faqs.md#sign-in--security) in [Mobile App FAQs](/marketplace-mobile-app/mobile-app-faqs.md) for guidance.

### Switching to a different account

If you belong to multiple Marketplace accounts, you can switch between them.

When you switch accounts, the app refreshes in the context of that account. Your subscriptions, chats, billing data, and other objects reflect the selected account.

To switch accounts:

1. Tap your profile icon in the upper-right corner.
2. Under **Switch account**, tap the account you want to use. The account is switched. 
3. Tap **Back** to return to your previous page.

### Viewing your profile information

You can view your name, email address, and phone number within the app.

To view your profile:

1. Tap your profile icon in the upper-right corner.
2. Tap your user name.
3. Under **User details**, tap **Personal information**.

To update your profile, use the web version of the platform at <https://portal.platform.softwareone.com/>. For more details, see [Manage your profile](/marketplace-platform/getting-started/manage-profile.md).

### Starting a chat

You can start direct 1:1 chats and group chats with individuals in your account.

To start a direct chat:

1. In the bottom navigation menu, tap **Chat**  <i class="fa-message">:message:</i>.
2. Tap New chat <i class="fa-pen-to-square">:pen-to-square:</i>.
3. Under **Create chat**, tap the user you want to chat with.&#x20;
4. Enter your message, then tap Send <i class="fa-circle-up">:circle-up:</i>.

To start a group chat:

1. In the bottom navigation menu, tap **Chat**  <i class="fa-message">:message:</i>.
2. Tap New chat <i class="fa-pen-to-square">:pen-to-square:</i>.
3. Under **Chat type**, tap **Group chat**.
4. (Optional) Enter a name for the group chat, then tap **Next**.
5. Select the individuals you want to add to the group chat, then select **Create**.

### Signing out of the app

To sign out:

1. Tap your profile icon in the upper-right corner.
2. Tap your user name.
3. Tap **Sign out**.


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