# Sign in to your account

You can sign in to the SoftwareOne Marketplace using either a web or mobile browser. 

Additionally, you can access the platform through the SoftwareOne Marketplace mobile app, available for iOS and Android devices. 

This topic describes how to sign in to the web version. For details on signing in to the app, see[ Get started with the app](/marketplace-mobile-app/app-overview/get-started-with-the-app.md). 

### Signing in to the web version

To sign in to your account on the web version: 

1. Open the [sign-in page](https://portal.platform.softwareone.com/) in your browser.
2. Enter the email address for your account, then select **Continue**.
3. Enter your password and select **Continue**.

If single sign-on (SSO) is enabled for your organization, you are redirected to your identity provider.

After you have successfully signed in, you are directed to the **Home** page.

### Recovering your password

If you enter incorrect login credentials, an error message is displayed.

If you have forgotten your password, select **Forgot password?** and follow the instructions to reset it. For more details, see [How do I update my password?](/help-and-support/faqs/update-password.md).

### Next steps

After signing in, start with [Navigate the interface](/marketplace-platform/getting-started/interface.md). For an overview of key concepts and onboarding guidance, see [Guides & tutorials](/marketplace-platform/guides-and-tutorials.md).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.platform.softwareone.com/marketplace-platform/getting-started/sign-in-to-your-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.