> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/chat.md).

# Chat

Chat lets you start a conversation with other users in your Marketplace account and your SoftwareOne account team. 

It is available when the Helpdesk module is enabled for your account. The following chat types are supported: 

* **Direct chat** – Represents a one-to-one conversation with another user.
* **Group chat** – Represents a conversation with multiple users.
* **Case chat** – Represents a chat that is created automatically for a support case.

Chat conversations are limited to active users within the same account. External users or users who are not part of an account cannot be added to a conversation. All chats stay saved, so you can return to them at any time.

### Chat topics

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="/pages/knDF1ll3nBRITkEXk7ob">Start a direct chat</a></td><td>Send a direct message to another user.</td><td><a href="/pages/knDF1ll3nBRITkEXk7ob">/pages/knDF1ll3nBRITkEXk7ob</a></td></tr><tr><td><a href="/pages/bLArgFIJdmUp1vHiUYWi">Start a group chat</a></td><td>Start a conversation with a group of users. </td><td><a href="/pages/bLArgFIJdmUp1vHiUYWi">/pages/bLArgFIJdmUp1vHiUYWi</a></td></tr><tr><td><a href="/pages/TvNbMdDTGWKluD4hVH2D">Manage group chats</a></td><td>Add participants, leave chat, &#x26; more. </td><td><a href="/pages/TvNbMdDTGWKluD4hVH2D">/pages/TvNbMdDTGWKluD4hVH2D</a></td></tr><tr><td><a href="/pages/z0lvtbvUkFpSPKBbAu2d">Mute or unmute chats</a></td><td>Mute or unmute a chat. </td><td></td></tr><tr><td><a href="/pages/kvKL74HtoRR37TsEg2gu">Search for chat messages</a></td><td>Find messages in a chat.</td><td><a href="/pages/kvKL74HtoRR37TsEg2gu">/pages/kvKL74HtoRR37TsEg2gu</a></td></tr><tr><td><a href="/pages/NZi8FLUWOBSqTj6mVj8B">Edit or delete messages in chat</a></td><td>Update or delete specific messages.</td><td><a href="/pages/NZi8FLUWOBSqTj6mVj8B">/pages/NZi8FLUWOBSqTj6mVj8B</a></td></tr></tbody></table>


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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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