> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/chat.md).

# Chat

Chat with users within your account or your SoftwareOne account team.

Chat lets you start a conversation with other users in your Marketplace account and your SoftwareOne account team. 

It is available when the Helpdesk module is enabled for your account. The following chat types are supported: 

* **Direct chat** – Represents a one-to-one conversation with another user.
* **Group chat** – Represents a conversation with multiple users.
* **Case chat** – Represents a chat that is created automatically for a support case.

Chat conversations are limited to active users within the same account. External users or users who are not part of an account cannot be added to a conversation. All chats stay saved, so you can return to them at any time.

### Chat topics

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="/modules-and-features/chat/start-a-direct-chat.md">Start a direct chat</a></td><td>Send a direct message to another user.</td><td><a href="/modules-and-features/chat/start-a-direct-chat.md">Start a direct chat</a></td></tr><tr><td><a href="/modules-and-features/chat/start-a-group-chat.md">Start a group chat</a></td><td>Start a conversation with a group of users. </td><td><a href="/modules-and-features/chat/start-a-group-chat.md">Start a group chat</a></td></tr><tr><td><a href="/modules-and-features/chat/manage-group-chats.md">Manage group chats</a></td><td>Add participants, leave chat, &#x26; more. </td><td><a href="/modules-and-features/chat/manage-group-chats.md">Manage group chats</a></td></tr><tr><td><a href="/modules-and-features/chat/mute-or-unmute-a-chat.md">Mute or unmute chats</a></td><td>Mute or unmute a chat. </td><td><a href="/modules-and-features/chat/mute-or-unmute-a-chat.md">Mute or unmute a chat</a></td></tr><tr><td><a href="/modules-and-features/chat/search-for-chat-messages.md">Search for chat messages</a></td><td>Find messages in a chat.</td><td><a href="/modules-and-features/chat/search-for-chat-messages.md">Search for chat messages</a></td></tr><tr><td><a href="/modules-and-features/chat/edit-or-delete-messages-in-chat.md">Edit or delete messages in chat</a></td><td>Update or delete specific messages.</td><td><a href="/modules-and-features/chat/edit-or-delete-messages-in-chat.md">Edit or delete messages in chat</a></td></tr></tbody></table>


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