# Mute or unmute a chat

You can turn off notifications for a specific chat by muting it. Muted chats are indicated by a notifications off icon <img src="data:image/png;base64,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" alt="<svg xmlns=&#x22;http://www.w3.org/2000/svg&#x22; height=&#x22;24px&#x22; viewBox=&#x22;0 -960 960 960&#x22; width=&#x22;24px&#x22; fill=&#x22;#666666&#x22;><path d=&#x22;M160-200v-80h80v-280q0-33 8.5-65t25.5-61l60 60q-7 16-10.5 32.5T320-560v280h248L56-792l56-56 736 736-56 56-146-144H160Zm560-154-80-80v-126q0-66-47-113t-113-47q-26 0-50 8t-44 24l-58-58q20-16 43-28t49-18v-28q0-25 17.5-42.5T480-880q25 0 42.5 17.5T540-820v28q80 20 130 84.5T720-560v206Zm-276-50Zm36 324q-33 0-56.5-23.5T400-160h160q0 33-23.5 56.5T480-80Zm33-481Z&#x22;/></svg>" data-size="line">in your chat list. Once you've muted a chat, you'll continue to receive messages, but you won't receive notifications.

You can also unmute a previously muted chat if you change your mind.&#x20;

### Muting or unmuting a chat

To mute a chat:

1. On the **Chats** page, open the desired chat conversation.
2. Select the actions icon (**•••**) in the right pane, then select **Mute.**
3. In the **Mute notifications** confirmation, select **Mute**. You'll no longer receive any alerts for new messages.

To unmute a chat:

1. Go to the desired chat, then select the actions icon (**•••**).
2. Select **Unmute**.&#x20;
3. In the **Unmute notifications** confirmation, select **Unmute**. The chat is unmuted, and you start receiving alerts again.


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# Agent Instructions: Querying This Documentation

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```
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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

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