> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/chat/start-a-direct-chat.md).
# Start a direct chat
A direct chat allows you to message any user in your account. You can also use it to reach a member of your SoftwareOne account team.
When sending a message, you can format it using options, such as bold, italics, and underline. You can also use styles and lists to organize your message and add links or images. Additionally, you can use rich text formatting or switch to source code (HTML editor).
### Start a chat with a user in your account
To start a direct chat:
1. Go to the **Chats** page.
2. Do one of the following:
* Select **New chat**, then choose **Chat**.
* In the left sidebar, select
, then choose **Chat**.
3. In **Add chat**, select the person you want to chat with, then select **Add**.
4. Type your message in the chat message field.
5. Select **Send**.
### Start a chat with your account team
You can send a message to a member of the SoftwareOne account team only if they have enabled the chat option. If chat is not enabled, messaging is unavailable.
To start a chat:
1. Do one of the following:
* On the **Home** page, look for the **Account team** widget. Then, select the chat icon for the person you want to chat with.
* Go to **Helpdesk** > **Account team**. Then, under **Actions**, select **Chat**.
2. In the open chat window, type your message in the text field.
3. Select **Send**.
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