> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/helpdesk/cases.md).

# Cases

A case is a support request or inquiry created when you need more information or help with an issue. Cases allow you to communicate with SoftwareOne and track the progress of your request.

Each case includes important details, such as the case ID, reporter, assignee, status, and the conversation between you and the assignee or individual handling your case. As the issue is reviewed, the case status is updated so you can monitor its progress.

In the SoftwareOne Marketplace, each case includes a conversation thread that allows you to communicate with the assignee. 

### Cases page

You can view and track your cases through the **Cases** page. 

To open the **Cases** page, choose **Helpdesk** > **Cases** from the main menu.

<figure><img src="/files/l7XsQWXXKIEAYrQRsqC1" alt=""><figcaption><p>The Cases page in the platform.</p></figcaption></figure>

On the **Cases** page, you can view all cases within the scope of your account. This includes every case and its associated details, regardless of who created it.

For each case, you can see key information including the **case ID**, **related chat**, **reporter**, **assignee**, **status**, and more. You can also select any case to view its full details and perform case‑management actions.

### Related topics

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[Case states](/modules-and-features/helpdesk/cases/case-states.md)
{% endcontent-ref %}

{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/W2kKHl0SQ8yTO4ZSO4b6" %}
[Create case](/modules-and-features/helpdesk/cases/create-case.md)
{% endcontent-ref %}

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[View cases](/modules-and-features/helpdesk/cases/view-cases.md)
{% endcontent-ref %}

{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/BXREGZxMUdCcJWf5Lty1" %}
[Reopen case](/modules-and-features/helpdesk/cases/reopen-case.md)
{% endcontent-ref %}

{% content-ref url="/spaces/Z5DNbniz33mXCZoO62Rm/pages/XegxwQn6bx4mvXyD6Yiq" %}
[Complete case](/modules-and-features/helpdesk/cases/complete-case.md)
{% endcontent-ref %}


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