A case represents a request, incident, or inquiry exchanged between reporters and assignees in the Marketplace Platform.
A case can currently exist in these states after it has been created: Processing, Querying,or Completed. The following diagram shows the transitions between these states:
The state transition diagram of a case.
The following table describes the different states:
State
Definition
Processing
The case has been submitted. It has been assigned and is being worked on by the assignee.
Querying
The assignee has requested additional information or clarification from the reporter to proceed further.
Completed
The case has been resolved and closed by either the reporter or the assignee. A closed case can be reopened at any time.
