> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/helpdesk/cases/complete-case.md).
# Complete case
Complete (or close) a case chat if your issue is resolved.
You can mark a case as **Complete** when your issue has been resolved and no further assistance is needed.
Completing a case closes it. Any user in the account can close a case, regardless of who created it.
If additional assistance is required later, you can reopen the case. For more information, see [Reopen case](/modules-and-features/helpdesk/cases/reopen-case.md).
### Complete a case from the Cases page
To close a case from the **Cases** page:
1. Go to **Helpdesk** > **Cases**.
2. (Optional) Use filters to find the desired case.
3. Select the case ID.
4. In the details pane, select the actions icon (**•••**).
5. Under **Case**, select **Complete**.
6. Confirm that you want to complete the case. The case status changes to **Completed**.
### Complete a case from the Chats page
To close a case from the **Chats** page:
1. Go to **Chats**.
2. (Optional) Use 
**Filters** at the top of your chat list to find the desired case.
3. Select the case.
4. In the chat window, select the actions icon (**•••**).
5. Under **Case**, select **Complete**.
6. Confirm that you want to complete the case. The case status changes to **Completed**.
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