> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/helpdesk/cases/complete-case.md).

# Complete case

You can mark a case as **Complete** when your issue has been resolved and no further assistance is needed. 

Completing a case indicates that the case has been closed. Any user within the account can close a case, regardless of who created it. If additional help is needed later, a closed case can be reopened. 

### Complete a case from the Cases page

To close a case from the **Cases** page:

1. Go to **Helpdesk** > **Cases**.
2. (Optional) Use filters to find the desired case.
3. Select the case ID. 
4. In the details pane on the right, select the actions icon (**•••**), then under **Case**, choose **Complete**.
5. In the **Complete case** confirmation, confirm that you want to complete the case.

### Complete a case from the Chats page

To close a case from the **Chats** page:

1. Go to the **Chats** page. 
2. (Optional) Use the <img src="data:image/png;base64,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" alt="<svg xmlns=&#x22;http://www.w3.org/2000/svg&#x22; height=&#x22;24px&#x22; viewBox=&#x22;0 -960 960 960&#x22; width=&#x22;24px&#x22; fill=&#x22;#5f6368&#x22;><path d=&#x22;M400-240v-80h160v80H400ZM240-440v-80h480v80H240ZM120-640v-80h720v80H120Z&#x22;/></svg>" data-size="line">**Filter** option at the top of your chat list to find the desired case.
3. Select the case you want to complete.&#x20;
4. Select the actions icon (**•••**) in the chat window, then under **Case**, choose **Complete**.
5. In the **Complete case** confirmation, confirm that you want to complete the case.&#x20;

The case closes and its status changes to **Completed**. You can reopen the case at any time. For details, see [Reopen a case](/modules-and-features/helpdesk/cases/reopen-case.md).


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