> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/helpdesk/cases/create-case.md).

# Create case

You can create a support case by either selecting the help option in the header or by choosing **+ Support case** on the **Chats** page. 

### Create a case using the help icon

To create a case:

1. Go to **Helpdesk** > **Cases**. 
2. Select **Add**.
3. In the **Add case** flow, complete the following steps:
   1. Under **Choose topic**, select the area you need help with, then select **Next**. For example, if you are looking for a quotation, select **Request a Quote**.
   2. Under **Find answers**, explore our self-help resources to see if your question has been answered. If you still need assistance, select **Next** to continue.
   3. Under **Contact support,** describe your issue in detail.
   4. Select **Add** to submit your case.

<div data-with-frame="true"><figure><img src="/files/JkCB93hSBmCoIPluJbhV" alt=""><figcaption><p>Use the help wizard to request assistance.</p></figcaption></figure></div>

### Create a case from the Chats page

To create a case from the Chats page:

1. Go to the **Chats** page.
2. In the left sidebar, select **+ Support case**.
3. In the **Add case** flow, complete the following steps:
   1. Under **Choose topic**, select the area you need help with, then select **Next**. For example, if you are looking for a quotation, select **Request a Quote**.
   2. Under **Find answers**, explore our self-help resources to see if your question has been answered. If you still need assistance, select **Next** to continue.
   3. Under **Contact support,** describe your issue in detail.
   4. Select **Add** to submit your case.


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