# Reopen cases
You can reopen a completed support case at any time if the issue remains unresolved.
By default, reopened cases are assigned to the same assignee who last handled the case. When a case is reopened, its status changes from **Completed** to **Processing**.
### Reopening a completed case
You can reopen a completed case from the **Cases** or **Chat** page in the platform.
#### Reopening a case from the Cases page
To reopen a completed case from the **Cases** page:
1. Go to **Helpdesk** > **Cases**.
2. (Optional) Use filters to find the desired case.
3. Select the case ID.
4. In the details pane on the right, select the actions icon (**•••**), then choose **Reopen**.
5. In the **Reopen case** confirmation, confirm that you want to open the case.
#### Reopening a case from the Chats page
To reopen a completed case from the **Chats** page:
1. Go to the **Chats** page.
2. (Optional) Use the 
**Filter** option at the top of your chat list to find the desired case.
3. Select the case you want to reopen.
4. Select the actions icon (**•••**) in the chat window, then under **Case**, choose **Reopen**.
5. In the **Reopen case** confirmation, confirm that you want to open the case.
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