View cases

You can view your cases on the Cases page. This includes processing, querying, and completed cases.

Viewing a list of cases

To view a list of your cases:

1. Go to Helpdesk > Cases.

2. View the list of all cases displayed on the page.

3. Review key details, including the case ID, the reporter who submitted it, the assignee responsible for handling it, and the date of creation. You can also see the current status of the case, which indicates whether it's querying for more information, under processing, or completed.

The Cases page in the platform.

Viewing case details

There are two ways to view detailed information for a case, including messages, parameters, attachments, and more. You can do this from the Helpdesk > Cases page, or directly from the Chats page.

Viewing a case from the Cases page

To view a case from the Cases page:

1. Go to Helpdesk > Cases.

2. (Optional) Use the Filter option to locate the desired case.

3. Select the case ID to view the related details.

Viewing a case from the Chats page

To view a case from the Chats page:

1. From the main menu, go to Chat.

2. (Optional) Use the Filter option in the chat list to filter your support cases.

3. Select the case to view the related details.