You can view your support cases on the Cases page, including cases that are processing, querying, or completed.
To view your cases:
Go to Helpdesk > Cases.
Review the list of all cases.
The list includes key information such as the case ID, reporter, assignee, creation date, and current status.
There are two ways to view detailed information for a case, including messages, parameters, attachments, and more.
You can do this from the Helpdesk > Cases page, or directly from the Chats page.
To open case details from the Cases page:
(Optional) Use the Filter option to locate the desired case.
Select the case ID to open the case details.
To open case details from the Chats page:
Go to Chats.
(Optional) Use the Filter option in the chat list to filter support cases.
Select a case to open the case details.
Last updated 8 days ago
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