Edit or delete feedback

Manage the feedback you've shared with SoftwareOne.

If you picked the wrong rating by mistake or want to update your comments or suggestions, you can edit the feedback you've created.

You also delete the feedback if you changed your mind or no longer want to share your experience.

Feedback can only be edited or deleted if it's yet to be reviewed by SoftwareOne. If the feedback is already in a Reviewed state, it cannot be modified.

Edit feedback

To update your feedback item:

1. Go to Helpdesk > Feedback.

2. (Optional) Use filters to locate the desired feedback.

3. Select the feedback.

4. On the feedback details page, select the dropdown arrow , then choose Edit.

5. In Edit feedback, do the following:

   1. Change your feedback rating and description as necessary.

   2. Select Save.

Edit your submitted feedback.

Delete feedback

Deleted feedback cannot be recovered.

To delete your feedback permanently:

1. Go to Helpdesk > Feedback.

2. (Optional) Use filters to locate the desired feedback.

3. Select the feedback.

4. On the feedback details page, select the dropdown arrow , then choose Delete.

5. In Delete feedback, select Delete.

Delete your feedback permanently.