# Edit or delete feedback

If you picked the wrong rating by mistake or want to update your comments or suggestions, you can edit the feedback you've created. 

You also delete the feedback if you changed your mind or no longer want to share your experience.

Feedback can only be edited or deleted if it has not yet been reviewed by SoftwareOne. If the feedback is already in a **Reviewed** state, it cannot be modified.

### Editing your feedback

To update your feedback item:

1. Go to **Helpdesk** > **Feedback**.
2. (Optional) Use the <img src="data:image/png;base64,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" alt="<svg xmlns=&#x22;http://www.w3.org/2000/svg&#x22; height=&#x22;24px&#x22; viewBox=&#x22;0 -960 960 960&#x22; width=&#x22;24px&#x22; fill=&#x22;#5f6368&#x22;><path d=&#x22;M400-240v-80h160v80H400ZM240-440v-80h480v80H240ZM120-640v-80h720v80H120Z&#x22;/></svg>" data-size="line">**Filter** option to locate the desired feedback.
3. Select the feedback you want to update.
4. On the **feedback details** page, select the down arrow <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAGAAAABgCAYAAADimHc4AAAAAXNSR0IArs4c6QAAAopJREFUeF7tmk1OwmAURQvL0f04Z+SaHDF3P7ocNI2pCYZAudx+9z1zGPN+vnN6CaXsJl5RArvodIZPCAhfBAhAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHg8CUBAmEB4PAlAQJhAeDwJQECYQHh8JAGHw+vT8fj2GT772fjUTsMFzAc97ffv+9PppYqE5E5DBSwHnaav52nafVSQkN5pmIDzgy7pz0qosNMQAZcPmpVQZafNBVw/aEZCpZ02FbDuoGMlVNtpUwEz2koHrrTL72U34rt4hYNX2OES680TsAxNAkjOvnWBDxOQ+jiqDH9mMlTAaAnV4UcEjJLQAX5MwNYSusCPCthKQif4cQFuCd3glxDgktARfhkBj0roCr+UAFXCXDc/4Pl5xnDrlf35O3onfAuNesf8U9cTfrkEaBLWqK135S9bD78TXoPr/o+ja13rwi+bAF8SasMvL+CxJNSH30KAJqEH/DYC7pPQB34rAesk9ILfTsB1Cf3gtxRwWUJP+G0FnEuYpgp/cVx7f/P3fWVvxNYcaP4Rbn5flT/5rtn5XwlQDlytpnUCqsFU9kGAQs1YgwAjTKUVAhRqxhoEGGEqrRCgUDPWIMAIU2mFAIWasQYBRphKKwQo1Iw1CDDCVFohQKFmrEGAEabSCgEKNWMNAowwlVYIUKgZaxBghKm0QoBCzViDACNMpRUCFGrGGgQYYSqtEKBQM9YgwAhTaYUAhZqxBgFGmEorBCjUjDUIMMJUWiFAoWasQYARptIKAQo1Yw0CjDCVVghQqBlrEGCEqbT6Bgoy2nAnTiZDAAAAAElFTkSuQmCC" alt="" data-size="line">, then choose **Edit**.
5. In **Edit feedback**, do the following:&#x20;
   1. Change your feedback rating and description as necessary.
   2. Select **Save**.

<div data-with-frame="true"><figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2F7Ej1FioSyealkDXctKAx%2Fimage.png?alt=media&#x26;token=7c53b0a2-a492-42dc-90c6-92926d68960a" alt=""><figcaption><p>Edit your submitted feedback.</p></figcaption></figure></div>

### Deleting your feedback

{% hint style="warning" %}
Deleted feedback cannot be recovered.
{% endhint %}

To delete your feedback permanently:

1. Go to **Helpdesk** > **Feedback**.
2. (Optional) Use the <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAGAAAABgCAYAAADimHc4AAAAAXNSR0IArs4c6QAAActJREFUeF7t2TFOQ0EQBFF8UgISjkRCwElBpASg0Y5VtnmOZ6e9Vb+Db1+efFIClzRd+BMB8UNAAAExgTheAwiICcTxGkBATCCO1wACYgJxvAYQEBOI4zWAgJhAHK8BBMQE4ngNICAmEMdrAAExgTheAwiICcTxGnBvAp5fXj/j73zT8R/vb6OHejT8fXMCfvdPQNwPAgiICcTxGkBATCCO14BHFxDf7+Hix+8BD0cgvhABBMQE4ngNICAmEMdrAAExgTheAwiICcTxGkBATCCOv3oD7v0vzOmvm1OfBPxBjIDpI7U8T8Ay0Ok6AqbElucJWAY6XUfAlNjyPAHLQKfr7l7A9ML/bf7q7wH/Dej0vgRMiS3PE7AMdLqOgCmx5XkCloFO1xEwJbY8T8Ay0Ok6AqbElucJWAY6XUfAlNjyPAHLQKfrbl7A6X/K1/4xbQr85zwBpwQPzxNwCPD0OAGnBA/PE3AI8PQ4AacED88TcAjw9DgBpwQPz9+8gMP73fxxAmJFBBAQE4jjNYCAmEAcrwEExATieA0gICYQx2sAATGBOF4DCIgJxPEaQEBMII7XAAJiAnG8BhAQE4jjNYCAmEAcrwEExATi+C97b2BhPsA2DAAAAABJRU5ErkJggg==" alt="<svg xmlns=&#x22;http://www.w3.org/2000/svg&#x22; height=&#x22;24px&#x22; viewBox=&#x22;0 -960 960 960&#x22; width=&#x22;24px&#x22; fill=&#x22;#5f6368&#x22;><path d=&#x22;M400-240v-80h160v80H400ZM240-440v-80h480v80H240ZM120-640v-80h720v80H120Z&#x22;/></svg>" data-size="line">**Filter** option to locate the desired feedback.
3. Select the feedback you want to delete.
4. On the **feedback details** page, select the down arrow <img src="data:image/png;base64,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" alt="" data-size="line">, then choose **Delete**.
5. In the **Delete feedback** dialog, select **Delete** to confirm.

<div data-with-frame="true"><figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2FKDFMx4vbtyYQABpkcF9E%2Fimage.png?alt=media&#x26;token=d6aec191-3c02-4900-8870-d1a9a813f0fd" alt=""><figcaption><p>Delete your feedback permanently.</p></figcaption></figure></div>