> For the complete documentation index, see [llms.txt](https://docs.platform.softwareone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform.softwareone.com/modules-and-features/helpdesk/feedback/feedback-states.md).

# Feedback states

Feedback represents your experience, comments, and suggestions about the SoftwareOne Marketplace and how we can improve it.

A feedback item can be in one of these states: **Submitted**, **Reviewed**, or **Deleted**. The following diagram shows the transitions between these states:

<div data-with-frame="true"><figure><img src="/files/EFLVlVaUqJLlwGrpnzb6" alt=""><figcaption><p>The state transition diagram of a feedback item.</p></figcaption></figure></div>

The following table describes the different states:

<table data-full-width="false"><thead><tr><th width="152">State</th><th>Definition</th></tr></thead><tbody><tr><td><strong>Submitted</strong></td><td>The feedback has been submitted, but it's yet to be reviewed by SoftwareOne.</td></tr><tr><td><strong>Reviewed</strong></td><td>SoftwareOne has reviewed your feedback. If it's valid and actionable, we will handle it according to our project roadmap.</td></tr><tr><td><strong>Deleted</strong></td><td>The feedback is removed and no longer exists.</td></tr></tbody></table>


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