# View feedback

This topic describes how to view a list of feedback items you have submitted, as well as details about a specific feedback item.

### Viewing feedback

To view submitted feedback:

1. Go to **Helpdesk** > **Feedback**.
2. View the list of all submitted feedback items displayed on the page.
3. Review information such as **rating**, **status**, and other fields.

<div data-with-frame="true"><figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2F4sC3t2qRLw5ltPjR6deG%2Fimage.png?alt=media&#x26;token=d4220e12-9209-4c81-a704-70c6af92d475" alt=""><figcaption><p>Use the Feedback page to view and manage your submitted feedback.</p></figcaption></figure></div>

### Viewing feedback details

On the **feedback details** page, you can view detailed information for your selected feedback item.

To view feedback details:

1. Go to **Helpdesk** > **Feedback**.
2. (Optional) Use filters to find the desired feedback item.
3. Select the **Feedback ID** to view information, such as the account under which the feedback was created, the individual who created it, and the rating.

<div data-with-frame="true"><figure><img src="https://1674205915-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ5DNbniz33mXCZoO62Rm%2Fuploads%2F89FzzZrYgcQOY2wL9Ozu%2Fimage.png?alt=media&#x26;token=530c64fc-0f51-4422-ab5a-8108ff50b8fd" alt=""><figcaption><p>Use the feedback details page to view additional details.</p></figcaption></figure></div>

4. Use the tabs on the **feedback details** page to access different types of information:

<table><thead><tr><th width="169">Tab</th><th>Description</th></tr></thead><tbody><tr><td><strong>General</strong></td><td>Displays the subject and description of the feedback.</td></tr><tr><td><strong>Attachments</strong></td><td>Displays files attached to the feedback when it was submitted. You can also add more files using the <strong>Add</strong> option.</td></tr><tr><td><strong>Notes</strong></td><td>Displays comments that SoftwareOne may have added to the feedback after reviewing it. </td></tr><tr><td><strong>Audit trail</strong></td><td>Displays the <a href="../../settings/audit-trail">audit trail</a> for the feedback.</td></tr></tbody></table>