View feedback

This topic describes how to view a list of feedback items you have submitted, as well as details about a specific feedback item.

Viewing feedback

To view submitted feedback:

1. Go to Helpdesk > Feedback.

2. View the list of all submitted feedback items displayed on the page.

3. Review information such as rating, status, and other fields.

The Feedback page in the platform.

Viewing feedback details

On the feedback details page, you can view detailed information for your selected feedback item.

To view feedback details:

1. Go to Helpdesk > Feedback.

2. (Optional) Use filters to find the desired feedback item.

3. Select the Feedback ID to view information, such as the account under which the feedback was created, the individual who created it, and the rating.

The details page of your submitted feedback.

1. Use the tabs on the feedback details page to access different types of information:

Tab	Description
General	Displays the subject and description of the feedback.
Attachments	Displays files attached to the feedback when it was submitted. You can also add more files using the Add option.
Notes	Displays comments that SoftwareOne may have added to the feedback after reviewing it.
Audit trail	Displays a record of events for this specific feedback. For details, see Audit trail.