View feedback

This topic describes how to view a list of feedback items you have submitted, as well as details about a specific feedback item.

View submitted feedback

To view submitted feedback:

1. Go to Helpdesk > Feedback.

2. View the list of all submitted feedback items displayed on the page.

3. Review information such as rating, status, and other fields.

Use the Feedback page to view and manage your submitted feedback.

Open feedback details

The feedback details page shows more information for a specific feedback.

To view details:

1. Go to Helpdesk > Feedback.

2. (Optional) Use filters to find the desired feedback.

3. Select the feedback ID to view information, such as the account under which the feedback was created, the individual who created it, and the rating.

Use the feedback details page to view additional details.

1. Use the tabs on the feedback details page to access different types of information:

Tab	Description
General	Shows the subject and description of the feedback.
Attachments	Shows all files attached to the feedback. To add more files, select Add.
Notes	Shows any comments that SoftwareOne added to the feedback.
Audit trail	Shows the audit trail for the feedback.