# Create new requests

If you require personalized assistance or have queries regarding a product, you can contact the vendor or SoftwareOne directly through the marketplace.

You can contact a vendor only if the vendor has enabled the option. If the option is available, you'll see an **Enquire Now,** **Contact Us,** or a similar button on the **Products** page.

## Creating a new request

To create a new request:

1. Navigate to the **Products** page.
2. Select the product you wish to inquire about.
3. On the product details page, select the option to contact the vendor. 

<figure><img src="https://content.gitbook.com/content/Z5DNbniz33mXCZoO62Rm/blobs/HLOarZ8lG41q1dLnrexc/image.png" alt=""><figcaption><p>Contact Us option on the details page</p></figcaption></figure>

4. In the **Request details** step, provide the details of your request, then select **Next**.

<figure><img src="https://content.gitbook.com/content/Z5DNbniz33mXCZoO62Rm/blobs/xMExOQkTmzWnCXqyXSww/image.png" alt=""><figcaption><p>Request details section</p></figcaption></figure>

5. In the **Review Request** step, review the information. When done, select **Submit Request**.&#x20;

<figure><img src="https://content.gitbook.com/content/Z5DNbniz33mXCZoO62Rm/blobs/VxJHLWYAbWb5pp8q3Wx4/image.png" alt=""><figcaption><p>Review request section</p></figcaption></figure>

Your request is submitted, and a **Processing** status is assigned to it. Select **View request** to view the request details page. Otherwise, select **Close**.