Change Your Request's Status to Processing
Last updated
Last updated
SoftwareOne is a trademark of SoftwareOne, Inc. "The Software Licensing Experts" is a service mark of SoftwareOne, Inc. VAR assist is a trademark of SoftwareOne, Inc. "It pays to partner" is a service mark of SoftwareOne, Incorporated.
When you update your request, for example, by attaching documents, it's important to change the request status to Processing and send the request back to the vendor. This action informs the vendor that you've replied to their query and the request is now ready for their review.
Before changing the status of your request, note the following points:
You can change the status of your request to Processing only if the current status is Querying. If the request is already in Processing or Completed state, the option to change the status is unavailable.
Only change the status of your request to Processing once you've provided all the information and the request is ready for the vendor's review.
Follow these steps to change the status of your request:
On the Requests page (Marketplace > Requests), select the required request. The request details page is displayed.
Make changes as necessary and then click Process.
In the Process request dialog, add details if you want to, and then click Process.
The status of your request changes from Querying to Processing. If you added comments in the Process request dialog, your comments are displayed and visible to everyone on the Activity tab.
