Learn about the different states of a notification email.
A notification is an email sent to users to inform them about events in their account. Examples include order status updates, subscription changes (upsizes or downsizes), invoice generation, and other relevant events.
Notification emails can exist in these states: New, Queued, Discarded, Sent, Failed, Bounced,or Complained. The following diagram shows the transitions between these states:
The state transition diagram of a notification.
State
Definition
New
This is the initial status for newly created email messages. This state is not visible on the interface.
Queued
The email has been queued for sending to the recipient.
Discarded
The email has been discarded because the individual or account has disabled the category, or the contact has placed an administrative block due to bounces or complaints.
Sent
The email message has been sent to the recipient.
Failed
The platform was unable to send the email message.
Bounced
The email message bounced and couldn't be delivered. This could be due to several reasons, including invalid email addresses, issues with the recipient's mailbox, and so on.
Complained
The recipient has reported the email message as spam or junk.
