Sellers

In the Marketplace Platform, a seller refers to a SoftwareOne legal entity that is responsible for procurement, order fulfillment, and billing. Examples of such entities include SoftwareOne UK, SoftwareOne USA, and so on.

Account administrators have access to all sellers on the Sellers page, available under Settings in the main navigation menu.

Sellers page

The page displays all sellers linked to your account by SoftwareOne, along with their details, such as name, ID, and address. You can also view the status of each seller. See Seller States for possible values.

Viewing seller details

To view the details page for a seller, select the seller on the Sellers page.

Details page of a seller

The details page displays general information, such as the seller's name and status. It also contains the following tabs:

Tab	Description
General	Displays the seller's address information.
Buyers	Displays all buyers linked to the SoftwareOne seller in the account, along with the buyer's name and address. The ERP link status is also displayed on this tab. An ERP link is a reference to the customer record in the SoftwareOne ERP system. A Blocked ERP link indicates that you cannot transact with the specified seller. In such cases, contact support for assistance.
Currencies	Displays a list of currencies supported by the seller.
Details	Displays the log details for associated events and external IDs. You can also track when the last update occurred and when the system will perform its next synchronization with the ERP system.
Audit trail	Displays an audit trail of all changes. To learn more, see Audit Trail.