Respond to Invitations

When you've been invited to the Marketplace Platform by the SoftwareOne Operations team or your account administrator, you'll receive an invitation to join the account.

Accepting the invitation

To accept the invitation:

1. Select the invite link in your email. The following page is displayed:

The option to accept an invitation.

1. Select Accept invitation. The registration page is displayed:

The account registration page.

1. On the registration page, do the following:

   1. Enter your first name and last name.

   2. Enter a new password and then confirm that your new password matches the one you entered in the Password field. Passwords must be at least eight characters long and must contain at least one lowercase (a-z) and one uppercase letter (A-Z), a number, and a special character. When you enter a new password, our password validation checks whether your password meets the criteria.

   3. Select I agree to the SoftwareOne Client Portal Terms of Use.

   4. Select Accept invitation.

If single sign-on (SSO) is configured, you'll be automatically redirected to your provider to authenticate. Once authenticated, you only need to enter your first and last name.

1. Sign in to your account using your email address and password.

After signing in, you are redirected to the Home page, from where you can access platform modules and perform different operations depending on your group membership. To familiarize yourself with the platform navigation, see Platform interface.

Invite link not working?

An invitation link will not work if it has expired. Invite links are unique and must be accepted within 7 days from the send date. If your invite link has expired, the account administrator must create a new link. For instructions, see Manage User Invitations.

Declining the invitation

You can decline an invitation if it was sent to you in error or if you choose not to join the account.

To decline, open the invitation link and select Decline invitation.

The option to decline an invitation.