Microsoft subscriptions can be canceled by placing a termination order through the Marketplace Platform.
A termination order suspends the subscription until it reaches the end date when it'll be terminated. A suspended subscription cannot be used, but it's still billed until the end date.
The following cancelation specifics apply to Microsoft subscriptions:
For Microsoft Azure, you can cancel a single subscription or the entire agreement containing subscriptions. Note that for Microsoft Azure, the usage is billed in arrears. It means you'll be billed as per your usage in the previous month.
For all other Microsoft products, such as Microsoft Dynamics and Microsoft 365, you can terminate or reduce the quantity within 7 days from your date of purchase. Subscriptions terminated or reduced in quantity within 7 days of purchase are eligible for a prorated refund. To learn more, see New Commerce Experience Cancellation Policy.
Although Microsoft supports co-terming, the Marketplace Platform doesn't support co-terming for Microsoft products.
For instructions on canceling your subscription, see Terminate Microsoft Subscriptions and Terminate All Microsoft Subscriptions.
Offer attestation is a process that requires clients purchasing through the Marketplace to acknowledge certain terms and conditions before buying.
Currently, the only offer requiring attestation before purchasing is Windows 365 Business with Windows Hybrid Benefit. It means when you are ordering Windows licenses with Hybrid Benefit, you must acknowledge that each person using the software has a valid copy of Windows 10/11 Pro installed on their primary work device.
This verification step ensures compliance with Microsoft's licensing requirements and must be completed before placing the order.
When ordering an item that falls under the Hybrid Use category, you'll see the following message on the Items page in the Purchase Wizard:
"By proceeding with this order, I acknowledge that each person using Windows 365 Business with Windows Hybrid Benefit must have a valid copy of Windows 10/11 Pro installed on their primary work device."
The message is displayed for both purchase orders as well as change orders that include items requiring attestation.
By clicking Next on the Items page, you confirm that you accept the attestation.
After your order is placed, the Attachments tab on both the Agreement details page and the Order details page displays a PDF file. This file contains the details of the person who confirmed the attestation, as well as the date and time of the attestation. The following image shows an example:
You can also see the attestation details through an Audit trail.
If you face an error during Lighthouse activation, it could be because of your role in Azure.
Make sure that you are the owner of the subscription for which you are activating Lighthouse. Subscription owners have the Azure Subscription Owner role.
You can verify the role on the Role assignments tab in Azure.
To complete the Lighthouse onboarding, you must also meet the following requirements for your primary domain/tenant or Azure subscription:
Role - Any
User type - Member
User principal name - Must have no reference to 'external'
Identity - Must match the tenant’s name for the partnership
You can reduce the quantity of your subscription by editing the subscription directly. For information on how to remove licenses, see How to Change License Quantity.
If the seat reduction is done within 7 days of ordering, the changes are applied in the Marketplace Platform and Microsoft.
However, if the reduction occurs outside of the 7-day window, the changes will be scheduled on the Microsoft side and will subsequently be applied in the Marketplace.
To view your currently available licenses and the licenses scheduled for renewal, see the Parameters tab on the subscription details page.
To ensure seamless management of your Microsoft 365, Dynamics 365, and Azure subscriptions, you'll need to establish a partner relationship with SoftwareOne.
This allows SoftwareOne to fulfill your Microsoft transactions and manage products and services on behalf of your organization. To review and accept a partner relationship request:
On the Orders page, select the required purchase order.
Do one of the following:
If the order is Querying, navigate to the General tab, where you'll find the partner relationship request URL.
If the order is in Draft, click Edit in the upper right. Then, on the Select Items page, click Next and you'll see the relationship request URL.
Select the URL. You'll be redirected to the Microsoft 365 Admin Center login page.
Use the Global Administrator credentials for the primary domain or tenant name listed in your purchase order.
Review the SoftwareOne partner information and click Next.
Select the link for the Microsoft Customer Agreement and read the agreement.
Select the checkbox to acknowledge that you read the agreement and then click Accept.
Return to your purchase order in the Marketplace Platform and click Process in the upper right to resume order processing.
