View and edit your profile settings.
You can view and manage your user profile information from the My profile page.
Your profile page contains basic information about your account, including your account name, first name and last name, profile photo, and email address. Your profile page also shows your language and date preferences.
To view your profile:
Sign in to your account.
Click your profile menu in the upper right and select My profile. Your profile overview page opens:
Your profile settings are also organized by tab:
General - Displays general settings, such as name, display language for your account, and date format.
Accounts - Displays a list of accounts and groups you belong to and your account type.
Details - Displays the timestamps associated with your account, for example, the date and time your account was created.
If you want to update your profile and settings, you can do so using the Edit option on your profile page. You can modify the following:
Your profile picture.
Your first name and last name.
Your phone number.
The language of your account.
The date format.
Click to see the supported languages.
Follow these steps to update your profile:
On the profile details page, click Edit. The Edit user page opens.
Change the General settings as necessary:
Profile picture - Add or update your profile picture. You can add a photo of yourself, a logo, or anything that represents you and helps others identify you easily on the platform. Your image must be in PNG or JPG format. The maximum file size is 5 MB.
First name - Update your first name.
Last name - Update your last name.
Country code - Select the country code for your phone number.
Phone number - Enter your phone number.
Update your Preferences as necessary:
Language - Choose your language preference.
Regional settings - Select the date format you want to use.
Click Save. A message is displayed stating your profile has been updated successfully.
The Marketplace Platform is a SaaS application with three user interfaces, each catering to specific user types. These interfaces ensure that all actors can interact with the platform according to their specific requirements.
The platform provides three distinct user interfaces namely, the Client Portal, Vendor Portal, and Operations Portal.
Client Portal - Accessed by our clients and partners for software procurement.
Vendor Portal - Used by vendors for setting up and configuring products.
Operations Portal - Utilized by our internal SoftwareOne associates for administration-related activities.
The platform can be accessed from an up-to-date desktop or mobile browser. For a list of supported browsers, see Which browsers do you support?.
To access the platform, follow these steps:
Navigate to the sign-in page: https://portal.platform.softwareone.com/.
Enter the email address associated with your account and click Continue.
Enter your password and click Continue. If the sign-in is successful, the Home page is displayed.
If you provide inaccurate credentials, an error message is displayed.
If you can’t remember your password, select the Forgot password? link on the Sign-in page and then follow the instructions. For more information, see Update password.
The platform provides a seamless and intuitive interface, allowing access to the different modules and features within those modules.
After signing in to your account, you can navigate through various modules, manage account settings, access the marketplace, view agreements, and track your orders.
The account selector and your profile information can be accessed through the menu in the upper right. Select the menu to display your account name, type of account, and your username.
The menu also contains options for you to manage your profile, switch accounts (only if you belong to multiple accounts), and sign out of your account.
Switch between your accounts if you belong to multiple accounts.
The Marketplace Platform allows an individual to be linked to several accounts.
If you belong to multiple accounts, you can conveniently switch between those accounts without signing out of the platform. Switching can be done through your user profile menu.
The option to switch accounts is only available for members of multiple accounts.
To switch between your accounts:
Sign in to your account and then click your profile menu in the upper right. Your associated accounts are displayed under Switch account.
Select the account you want to switch to. If you are linked to several accounts, use the Search field to find the account easily.
You'll be signed in to your selected account and have access to the account-specific settings and modules associated with your profile.
The main navigation menu in the top left is the starting point for accessing the modules enabled for your account. Click the navigation icon to access the modules and manage your account settings.
The help icon contains links to various content resources, such as the SoftwareOne blog, product documentation, news and updates, and our legal pages. You can also Contact Support by clicking the Support option.
The notifications iconopens up the Notifications page where you can view your read and unread notifications, and update your notification preferences.