The Subscriptions module in the Marketplace Platform is a single reference point for your subscriptions, allowing you to view and manage all of your purchased subscriptions.
A subscription refers to the ongoing provision of service under the terms and conditions detailed in your agreement. Subscriptions allow you to use a resource based on the number of licenses you order.
In the Marketplace Platform, subscriptions are renewed automatically by default, unless they are canceled.
You can access the Subscriptions page by navigating to the main menu of the platform and selecting Marketplace > Subscriptions.
From the Subscriptions page, you can:
View all of your subscriptions in one place, along with the estimated cost for each subscription. You can also use filters to find specific subscriptions that meet certain criteria.
Change the name of your subscription as needed to reflect the service.
Adjust the license quantity or the number of purchased items, while your subscription is in Active status.
Remove the default Marketplace ID assigned to your subscription and assign a unique identifier of your choice.
Submit a request to terminate a single or multiple subscriptions in your agreement.
Rename an active subscription.
In some cases, you might need to rename your subscription so you can find it easily in your list of subscriptions.
You can only rename subscriptions that are in the Active state.
Follow these steps to rename a subscription:
Navigate to the Subscriptions page (Marketplace > Subscriptions). A list of your subscriptions is displayed.
Click the subscription you want to rename. The details page of the subscription opens.
Click the down arrow next to Edit and select Rename subscription.
In Rename, enter the new name for the subscription and click Save.
Your subscription is renamed and the new name is visible across all pages that feature the subscription.
The Subscriptions page, located under Marketplace > Subscriptions, displays all subscriptions you've ordered.
On this page, you can view the following subscription details:
Subscription - Displays the name and D of the subscription.
Agreement - Displays the name and ID of the agreement associated with the subscription.
Licensee - Displays the name of the individual or legal entity to whom the subscription license is issued.
Buyer - Displays the buyer associated with the subscription.
Seller - Displays the SoftwareOne legal entity that fulfilled the order and issued the invoice.
Renewal date - Displays the renewal date of your subscription.
SPx - Displays the estimated sales price of the subscription.
Status - Displays the current status of the subscription. For more information on the status, see Subscription States.
The details page of a subscription gives you in-depth information about your subscription. You can open the details page by clicking the subscription on the Subscriptions page.
The subscription details page is organized into several tabs, each providing specific information. It also contains a highlights panel displaying general information about the subscription, such as the subscription name and ID, vendor, and product. On the details page, you can also view the name of your subscription, its status, and the unique Marketplace ID.
The following tabs are available:
Items - Displays your ordered items. Use the Items tab to view the item-specific details, such as the item name and ID, the quantity of ordered items, and the sales price for each time.
Parameters - Displays the fulfillment parameters linked to the subscription, which can vary based on the parameter options enabled by the vendor.
Entities - Displays the details of the entities related to the subscription. Entities include licensees, buyers, and sellers. For each entity, you can view the name, marketplace ID, and address information.
Orders - Displays all orders associated with your subscription. Use the Orders tab to view the order-specific details, such as the order ID, type of order, date when the order was placed, and the sales price. Clicking an order opens up the details page of the order.
Details - Displays the client and vendor IDs associated with the subscription. You can also use this tab to view the date and time when the subscription was created and updated, along with the start and end date of the subscription. If the subscription fails, the failed date is also displayed.
Subscriptions in the Marketplace Platform can be in multiple states (also known as status) during their lifecycle.
The following diagram shows the possible states and the transition between these states:
The subscription states are visible in the platform as Status. These states are also displayed as an icon beside the name of the subscription and its ID on the details page.
When a subscription is created, it is assigned a default ID. You can change the default ID as needed.
Follow these steps to edit the ID of your subscription:
Navigate to the Subscriptions page (Marketplace > Subscriptions). A list of your subscriptions is displayed.
Click the subscription you want to edit. The details page of your selected subscription opens.
Select the Details tab and click Edit.
In the Edit dialog, enter the new reference ID and click Save.
The ID is updated and the new value is reflected on all pages that display the subscription ID.
State | Definition |
---|---|
You can only change the ID for subscriptions in the Active, Updating, Terminated, and Terminating states. For a description of these states, see .
Draft
The vendor has created the subscription but the order is not completed yet.
Active
The subscription is currently in use.
It has items attached to it in positive quantities.
Updating
A business transaction is in progress for the subscription.
This status applies to change orders submitted for at least one item attached to the subscription.
Terminating
A termination order is in progress for the subscription.
Terminated
The vendor has completed the termination order associated with the subscription and terminated the subscription.
Deleted
The draft subscription has been deleted by the vendor.
Terminate a single subscription.
You can terminate or cancel a subscription if you don't want it to renew automatically. A subscription can be canceled by creating a termination order for the subscription.
Termination orders are sent to vendors for approval. When the termination order for a subscription is completed, the subscription status will show as Terminated on the Subscriptions page.
Before terminating a subscription, note the following points:
You can only terminate subscriptions that are in the Active state.
Submitting a termination request doesn't guarantee the cancellation of your subscription. A subscription is terminated only after the vendor approves it.
Follow these steps to terminate a subscription:
Navigate to the Subscriptions page (Marketplace > Subscriptions). A list of your subscriptions is displayed.
Click the subscription you want to terminate. The details page of your selected subscription opens.
Click the down arrow next to Edit and select Terminate. The Terminate Subscription window opens.
In the Items section, review all the details and click Next.
In the Order details section, add your reference number and notes. This step is optional.
In the Review order section, click Place order. A termination order is created in the system.
The Summary section displays the confirmation and subscription status as Terminating. When the subscription is terminated, the status will change to Terminated.