Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Rename your Adobe subscription.
Your account on the Marketplace Platform might have several Adobe subscriptions. You can rename your subscriptions so you can identify and locate them easily. This tutorial shows how you can do so.
Before starting this tutorial, make sure that the subscription you want to rename is in the Active or Updating state. Terminated subscriptions cannot be renamed.
Navigate to the Subscriptions page (Marketplace > Subscriptions).
Click the subscription you want to rename. The following image shows an example Adobe subscription called Creative Cloud All Apps Pro for Enterprise.
Click the chevron in the upper right of the details page and select Rename.
Enter the new name in the Subscription name field and save your changes. In this example, the name is changed to Creative Cloud test, as shown in the following image:
The subscription is updated immediately and the new name is reflected on the Details tab of the subscription and all other pages that feature the subscription.
Order an Adobe subscription by creating a new agreement and a new Adobe VIP Marketplace account.
Buying from the Adobe VIP Marketplace buying program means purchasing subscription-based products. You subscribe to these products and pay periodically for their usage.
To order a subscription, you must have an agreement. An agreement is a contractual relationship between a seller, buyer, and licensee. Therefore, each ordered subscription is part of an agreement. When you place an order, it either involves setting up a new agreement or adding to an existing agreement.
This tutorial shows how to order an Adobe subscription by setting up a new agreement and a new Adobe VIP Marketplace account. Watch the following video or continue reading for the step-by-step instructions.
Before starting this tutorial, make sure you have the following:
A Marketplace Platform account.
Your company address and contact information. You'll need to provide this information when creating your Adobe VIP Marketplace account.
A licensee in the active state or permission to create a new licensee (if you don't want to use an existing licensee). You'll need to select the licensee when creating the new agreement.
Navigate to the Products page (Marketplace > Products) and click Adobe VIP Marketplace for Commercial.
Click Buy now on the details page.
The purchase wizard starts and the Select agreement section displays.
Click Create agreement to start creating your new Adobe agreement.
Choose the licensee you want to use. A licensee is the end-user entity of the product being purchased. In this tutorial, we'll select an existing licensee, as shown in the following image. You can also add a new licensee by clicking Add licensee and then following the instructions in Create Licensees.
Click Next.
Choose whether to create a new account with Adobe or use your existing account. In this tutorial, we'll create a new account by selecting Create account, as shown in the following image.
Click Next.
If you want to migrate your existing Adobe VIP account to Adobe VIP Marketplace, select Migrate account. If you choose this option, you'll only need to provide your Adobe membership ID in the next step.
Fill out the contact form and click Next.
The following fields are available:
Company Name - Enter your company name.
Address - Provide your address, including city, state, and zip/postal code.
Contact - Provide your contact details.
3-year commitment - Select to apply to a 3-year commitment. For more information, see 3-year commit subscription.
Minimum licenses - Enter the minimum number of licenses to commit to.
Minimum consumables - Enter the minimum number of consumables to commit to.
If you are migrating your account, enter your Adobe membership ID.
Choose the Adobe items you want and click Add items to add those items to your order. You can select multiple items, as shown in the following image.
Click Next.
(Optional) Add your order and agreement details as necessary so you can identify them easily.
Click Next.
Review the details of your order and make sure to read all terms and conditions, including the privacy statement. By placing the order, you accept all terms.
Click Place order to complete your purchase.
View your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
After placing the order, you'll receive an invitation from Adobe to accept the terms and conditions for Adobe VIP Marketplace.
After you’ve accepted the terms and conditions, you’ll be able to manage your licenses and begin deploying them to users immediately in Adobe Admin Console.
Order new Adobe items using an existing agreement.
If you already have an agreement and want to order new Adobe VIP Marketplace items as part of the same agreement, you can place a change order.
This tutorial shows how you can order new items using an existing agreement. You can watch the following video or continue reading for the step-by-step instructions.
Before starting this tutorial, make sure that the agreement you want to use is Active.
Navigate to the Products page (Marketplace > Products) and click Adobe VIP Marketplace for Commercial.
Click Buy now on the details page.
The purchase wizard starts and the Select agreement section of the wizard is displayed.
Select the agreement you want to use. Make sure that the agreement is Active. The following image shows an example.
Click Next.
When you click Next, the Select Items section of the wizard is displayed directly. All other sections are skipped by default because the details are fetched from your agreement.
On the Select items page, click Add items.
Select the new items and click Add items. You can choose multiple items at once. The following image shows an example:
When adding new items, adjust the quantity as needed in the New qty field and click Next.
(Optional) Enter the required details so you can easily identify the agreement and order.
Click Next.
Review the details of your change order and click Place order to complete your purchase.
View your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Your change order is submitted for processing.
You can view the most up-to-date information on your order and its status on the Order details page.
Decrease the quantity of your Adobe licenses.
If you want to lower the quantity of your Adobe licenses, you can place a change order through the Marketplace Platform. This tutorial shows how you can decrease the quantity.
Adobe offers a 14-day return window. If you decrease the number of licenses within 14 days, SoftwareOne will action your request and update your subscription.
If you are outside the return period, the decrease will only take effect on your renewal date.
Before starting this tutorial, make sure that the subscription you want to downsize is in the Active state.
Navigate to the Subscriptions page (Marketplace > Subscriptions) and click the subscription you want to use. The following image shows an example subscription:
Click Edit on the details page.
The Edit Subscription wizard launches and the Items section of the wizard is displayed.
In the New qty field, reduce the number of licenses as needed. In the following image, the quantity of both Adobe items is reduced from 20 to 19.
Click Next to continue.
(Optional) Enter the optional reference information that might help you identify the change order easily. You can add the Additional ID as well as Notes as needed.
Click Next to continue.
Verify the details of your order. Make sure to read the terms and conditions by clicking the links in the footer. By placing the order, you accept all terms.
Click Place order to finish placing your change order.
Review the order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Your order is submitted for processing and the status of your subscription and the agreement changes from Active to Updating. You won't be able to make any further changes until your order is processed.
Order additional licenses for your Adobe subscription.
If you need to increase the licenses for your Adobe subscription, you can place a change order through the Marketplace Platform.
There are two ways to increase the number of licenses. The first is by increasing the quantity directly within the subscription, and the second is through the Purchase wizard.
This tutorial shows how to order additional licenses by editing the subscription. You can watch the following video or continue reading for the step-by-step instructions.
Before starting this tutorial, make sure that your Adobe agreement and the subscription are in the Active state.
Navigate to the Subscriptions page (Marketplace > Subscriptions) and click the subscription you want to use. The following shows an example:
2. Click Edit on the details page of your selected subscription.
The Edit subscription wizard launches and the Items section of the wizard displays.
Specify the new quantity in the New qty field. In the following image, the quantity is increased from 20 to 21.
Click Next to continue.
(Optional) Enter the optional reference information so you can identify the change order easily.
Click Next to continue.
Verify the details of your change order. Make sure to read the terms and conditions by clicking the links in the footer. By placing the order, you accept all terms.
Click Place order.
Review your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Your order is submitted for processing, and the status of your subscription and the associated agreement changes from Active to Updating.
Cancel a specific Adobe subscription in an agreement.
If you want to cancel your Adobe subscriptions within the 14-day return period or if you are outside the 14-day return period and don't want your subscription to auto-renew on the renewal date, you'll need to create a termination order.
Before starting this tutorial, make sure that the subscription you want to terminate is active. You can check the status on the Subscriptions page or by accessing the agreement.
Navigate to the Subscriptions page (Marketplace > Subscriptions) and click the subscription to terminate. The following image shows an example:
Click the chevron in the upper right on the details page and select Terminate.
The Terminate subscription wizard launches.
Review the details to make sure that the quantity of the subscription you want to terminate is zero. Click Next.
Enter the reference information as needed and click Next. You can use the fields to add details that might help you identify the order easily.
Click Place Order to place your termination order.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Your termination order is submitted to the vendor for processing.
Cancel all Adobe subscriptions in an agreement.
The only way to terminate all Adobe subscriptions in an agreement is by terminating the agreement altogether. An agreement can be terminated by placing a termination order. This tutorial shows how to create a termination order for an Adobe agreement.
Navigate to the Agreements page (Marketplace > Agreements) and locate the agreement containing subscriptions you want to terminate.
Click the agreement name. The following image shows an example agreement:
Click the chevron in the upper right and select Terminate.
Review the details to make sure that the New qty field is set to 0 (zero). Click Next.
Enter the reference information as needed and click Next to continue. Note that it's optional to enter these fields.
Click Next to place the termination order for your agreement.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Your termination order is submitted to the vendor for processing.
You can view the most up-to-date information on your order and its status on the page.
You won't be able to make any further changes until your change order is processed. You can view the most up-to-date information on your order and its status on the page.
Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see
You can view the most up-to-date information on your order and its status on the page.
Adobe subscriptions can be terminated both within and outside the 14-day return period. To learn about the cancellation policies, see
Before starting this tutorial, make sure that the agreement you want to terminate is Active. Agreements in any other cannot be terminated.
You can view the most up-to-date information on your order and its status on the page.
Order Adobe Subscription
Order a subscription by setting up a new agreement and a new Adobe account.
Order New Adobe Items
Buy new items using your existing agreement.
Rename Adobe Subscription
Assign a new name to your subscription.
Downsize Adobe Subscription
Lower the number of your subscription licenses.
Upsize Adobe Subscription
Order additional licenses for your subscription.
Terminate Adobe Subscription
Cancel a single subscription in your agreement.
Terminate All Adobe Subscriptions
Cancel all subscriptions and terminate your agreement.