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Digital Workplace Essentials Services Contract.
Please read these specific terms (“Specific Terms”, “Services Contract” or “Contract”) carefully. The terms of this Services Contract (as may be updated from time to time) govern Your purchase of the Services from SoftwareOne and Your access and use of them.
By clicking “Place Order” on placing an order for the Services on the SoftwareOne Marketplace or by accessing and/or using the Services, You are agreeing to be bound by the terms of this Services Contract and, You represent to SoftwareOne that You are an active business, that You are lawfully able to enter into this Services Contract, and if You are entering into this Services Contract on behalf of a firm or entity, such as the company or organization You work for, You are representing to SoftwareOne that You have the legal authority to bind that firm or entity.
This Services Contract is made between You individually if You are agreeing to it in Your own capacity as an active business, or if You are authorized to enter into this Services Contract on behalf of a firm or entity, between the firm or entity for whose benefit You act (in either case, “Customer”, “Client”, “You” or “Your”) and the relevant SoftwareOne contracting party designated as the “Seller” on the SoftwareOne Marketplace page (“SoftwareOne”, “We”, or “Us”). Each a “Party” and together the “Parties”.
This Services Contract is entered into under and is governed by SoftwareOne’s standard terms and conditions, a copy of which are available at www.softwareone.com (“Standard Terms”), as may be updated from time to time. The services addendum to the Standard Terms, a copy of which is available at www.softwareone.com (“Services Addendum”), as may be updated from time to time, shall also apply to this Services Contract.
For the purposes of this Services Contract, “Agreement” means the Services Addendum and the Standard Terms. The terms of the Agreement are incorporated into and apply to this Services Contract. In the event of any conflict or inconsistency between the terms of this Contract and the Standard Terms, the terms of this Contract shall take precedence.
The Service is comprised of a set of core Services with an optional add-on Service. Customer shall select the Services to be delivered by SoftwareOne under this Services Contract by choosing from the options available on the SoftwareOne Marketplace site page for the order of the Services
The scope of the Services selected is described in SoftwareOne’s Digital Workplace Essentials Service Catalog, a copy of which is available at: Service Catalog. Please note that the ability for Customer to bring its own Microsoft Licenses (“BYOL”) and the optional add-on Service are not available if Customer is ordering the Services through the SoftwareOne Marketplace and are therefore out of scope.
The terms set out in the Service Catalog are incorporated into and apply to this Services Contract.
Without prejudice to any other Customer obligations set out in the Agreement or this Services Contract, Customer shall, at its cost, provide SoftwareOne such administrative, co-administrative or other access (such as root access or subscription administrative rights) as required by SoftwareOne in the Service Catalog to perform the Services.
(a) Subject to the remaining provisions of this Section [X], this Services Contract shall commence on the Effective Date and shall remain in effect in respect of each Microsoft License resold by SoftwareOne (as Cloud Solution Provider (“CSP”)) hereunder, for the respective Microsoft License’s committed term (the “CSP Term”). The Effective Date shall be the date that the order for the Services is set to “completed” on the SoftwareOne Marketplace (“Completed”).
(b) Except as terminated in accordance with paragraph (c) below, this Services Contract will automatically renew in respect of each Microsoft License resold by SoftwareOne as CSP hereunder, for successive periods corresponding to the respective Microsoft License’s committed term (“CSP Renewal Term”).
(c) Either party may terminate this Services Contract in respect of a Microsoft License resold by SoftwareOne as CSP hereunder by either:
giving the other party thirty (30) days written notice prior to the end of the then current term of that Microsoft License; or
fulfilling a termination request in the SoftwareOne Marketplace thirty (30) days’ prior to the end of the then current term of that Microsoft License.
(d) Notwithstanding the foregoing, this Services Contract shall terminate immediately:
where Customer has no active Microsoft Licenses resold by SoftwareOne as CSP hereunder; and/or
where Customer only has active perpetual Microsoft Licenses resold by SoftwareOne as CSP hereunder.
(e) Notwithstanding any other provision of this Services Contract, the Services Catalog or the Agreement, Customer may not terminate this Services Contract (or any part thereof) for convenience during its term.
(f) Customer acknowledges that the expiry or termination of this Services Contract (or any part thereof) may not cause Microsoft Licenses resold hereunder to terminate. Any such licenses will expire or terminate in accordance with their license terms.
This Service Contract incorporates the SoftwareOne Framework Data Processing Agreement (“DPA”) available here, and the Data Processing Addendum(s) available here (Digital Workplace Essentials) and here (Client Portal), when applicable data protection law requires a DPA to the use of SoftwareOne’s Services. The DPA and Data Processing Addendum(s) replace and supersede any previously agreed data processing agreement and addendum(s) between Customer and SoftwareOne relating to this particular Service.
For the avoidance of doubt Customer’s Microsoft Customer Agreement (or, if not the Microsoft Customer Agreement, the relevant data processing agreement in place between Microsoft and Customer) shall apply to Microsoft’s processing of Customer’s personal data in respect of such Microsoft software and services.
Prices for the Services and any Microsoft Licenses resold by SoftwareOne as CSP shall be as set out on SoftwareOne’s Marketplace site page for the order of the Services.
SoftwareOne reserves the right to cancel orders as a result of pricing or other errors.
Prices shown on the SoftwareOne Marketplace are estimates only and are subject to change (including as a result of the fluctuation of currency values). Changes in the quantity of any order may effect price.
Notwithstanding any other provision of this Services Contract, the Services Catalog or the Agreement, SoftwareOne shall be entitled to terminate this Services Contract immediately on notice where the total of Customer’s subscribed Microsoft Licenses drops to a $0.00 monthly consumption.
For the avoidance of doubt, all payment obligations for any Microsoft Licenses resold hereunder will survive any termination or expiration of this Services Contract (or any part thereof) and Customer shall be invoiced and shall pay for all Microsoft License fees for the remainder of the term of such licenses.
SoftwareOne shall issue invoices for the fees monthly in arrears. Invoices shall be payable by Customer within thirty (30) days of the date of the invoice.
All fees and other charges are stated exclusive of all Taxes and expenses which shall be payable by Customer in addition thereto.
If Customer is required by applicable law to deduct or withhold any Taxes from any amount payable, the amount payable shall be increased so that after making all required deductions and withholdings, SoftwareOne receives an amount equal to the amount it would have received had no such deductions or withholdings been made.
SoftwareOne shall be entitled to vary the prices and/or fees for the Services and/or any Microsoft Licenses resold at any time on notice during the Term.
Learn about the Microsoft Cloud Solution Provider (CSP) program.
The Microsoft CSP program is designed to provide businesses with easy access to Microsoft's cloud services, such as Microsoft 365, Dynamics 365, and Azure, through certified partners.
Working with a CSP provider like SoftwareOne offers numerous benefits and ensures a smooth onboarding process. Here are some of the benefits:
Tailored Solutions - SoftwareOne can bundle Microsoft cloud services with additional offerings and services, creating customized solutions that meet specific business needs.
Expert Support - Gain access to dedicated support from SoftwareOne's experts, who can help with everything from initial setup to ongoing management and technical issues.
Simplified Billing - Enjoy the convenience of monthly billing and invoicing, making it easier to manage budgets and expenses.
Strategic Guidance - SoftwareOne provides strategic guidance to help businesses optimize their use of Microsoft cloud services, ensuring they get the most value from their investment.
Scalability and Flexibility - Easily scale services up or down based on business needs, with the flexibility to adapt to changing requirements.
The Marketplace Platform enables you to manage your onboarding process for Microsoft cloud services, from creating a Microsoft organization tenant to accepting the Microsoft Customer Agreement, and more.
You can track your Microsoft subscription purchases and manage the entire subscription lifecycle through the Marketplace Platform.
In the CSP program, various product types (or service types) are available, each with unique benefits and constraints.
Licenses for products such as Office 365 E3 are User Subscription Licenses; you need one license for each user. These products are also known as seat-based offers or license-based services and include all the Office 365, Microsoft 365, Dynamics 365, and Windows 365 products.
When an order for a seat/license-based service is placed, a subscription is created. This is essentially a container that holds the licenses that have been ordered.
A subscription may only contain a single license type (for example, Office 365 E3) associated with a single commitment term (for example, 1 year) and a single billing frequency (for example, annual).
Software Subscriptions are available for Windows Server and SQL Server and for a fixed subscription term of either 1 or 3 years.
They give access to the Azure Hybrid Benefit, which means that you may install the products on-premises or use them to license the products within an Azure virtual machine.
Consider the Server Subscription as the best friend of Azure Reserved Instances since they now offer the most cost-effective way to license predictable Windows and SQL Server workloads in Azure through the CSP program.
Perpetual software licenses are licenses for on-premises Microsoft products that you acquire in perpetuity. In the CSP program, the software is license-only (L-only) and does not include the option to add Software Assurance (SA).
Software licenses available in CSP include desktop tools such as Word, Excel, Project, and Visio; infrastructure servers that include Windows Server, SQL Server, Biztalk Server; and productivity servers that include Exchange, SharePoint, Skype for Business, and Project Server.
The Azure Plan new commerce experience gives CSP providers access to Azure services at pay-as-you-go (PAYG) rates for CSP clients under the Microsoft Customer Agreement. This plan simplifies the purchase experience.
You can have multiple Azure subscriptions in an Azure plan. In this new commerce experience for Azure, Microsoft has aligned to a single global pricing principle enabling CSP providers to offer Azure at the published prices.
You can execute each step of the onboarding process through the Marketplace Platform.
Consultation - SoftwareOne begins with a consultation to understand your business needs and goals.
Setup - SoftwareOne creates a Microsoft organization tenant for your business. This tenant acts as a dedicated instance within Microsoft's cloud, housing all users, resources, and data.
Configuration - SoftwareOne configures the tenant to align with your business requirements, ensuring optimal setup for security, compliance, and performance.
Understanding Terms - SoftwareOne guides you through the Microsoft Customer Agreement, explaining the terms and conditions for using Microsoft’s cloud services.
Agreement Acceptance - SoftwareOne assists you in accepting the agreement, which simplifies the purchasing process and provides clear terms regarding service usage, data privacy, and compliance.
Service Activation - Once the tenant is set up and the agreement is accepted, SoftwareOne provisions the required Microsoft cloud services for your business.
Integration - SoftwareOne integrates these services with your existing systems, ensuring seamless operation and minimal disruption to your business activities.
Customization - SoftwareOne can further customize the services to meet specific needs, such as setting up user roles, permissions, and additional configurations.
Training - SoftwareOne provides training to ensure your team can effectively use the new services.
Continuous Support - SoftwareOne offers ongoing support to address any issues and provide updates, helping your business adapt and grow with the evolving cloud landscape.
Optimization - Regular reviews and optimization services are provided to ensure you continue to get the most out of your Microsoft cloud investment.
For SoftwareOne to provide support to our customers, we require access to your workloads.
Granular delegated admin permissions (GDAP) is a security feature that provides CSP providers with least-privileged access following the Zero Trust cybersecurity protocol. It lets SoftwareOne configure granular and time-bound access to our customers' workloads in production and sandbox environments. This least-privileged access needs to be explicitly granted to SoftwareOne by our clients.
With GDAP, SoftwareOne can provide services to clients who might be uncomfortable with the high levels of partner access. GDAP also helps customers who have regulatory requirements to provide only the least-privileged access to partners.
New Commerce Experience (NCE) is a specific update within the CSP program that introduces changes to the pricing, licensing, and billing of Microsoft’s cloud services.
Overall, the NCE is a more flexible and predictable option for clients looking for a longer-term commitment to Microsoft cloud services.
NCE’s primary objectives are to simplify transactions, enhance customer purchasing experiences, and offer flexible pricing options. It aims to provide greater transparency and predictability in costs. This enables organizations to scale their services seamlessly based on their evolving needs.
The move to NCE for seat-based offers took place in 2022 following the move to NCE for Azure (Azure Plan), Azure Reserved Instances, and Server-based Software Subscriptions in October 2019 and the launch of Perpetual Software in CSP in 2020/21.
Starting 1 March 2024, the new commerce system launched education and nonprofit offers.
Existing Commercial legacy seat-based offers can still be managed (quantity changes) and will continue to renew as legacy offers (until further notice).
When a subscription is created, it can have several states throughout its lifecycle.
NCE subscriptions can be in one of these states: Active, Cancelled, Suspended, Expired, Disabled, or Deleted.
Legacy subscriptions can be in one of these states: Active, Suspended, or Deleted.
The following table shows how the Microsoft subscription states are represented in the Marketplace Platform:
For further information on CSP, contact your account team.
Order a Microsoft 365 subscription for a new Microsoft tenant.
This tutorial shows how to order a Microsoft 365 subscription by setting up a new agreement and a new Microsoft tenant.
Before starting this tutorial, make sure you have the following:
Details, such as your company name, registration ID, and address. You'll need to provide these details while creating your new Microsoft tenant.
The contact details of the person who will manage your account.
Navigate to the Products page (Marketplace > Products) and select Microsoft 365 Business, Enterprise & Apps - Commercial.
Click Buy now on the details page.
The purchase wizard starts and the Select agreement section displays.
Click Create agreement to set up your new agreement.
Click Next.
Select Create new cloud account to create a new Microsoft tenant and click Next to continue.
(Optional) Click Access tenant name availability tool to check if the tenant name is available.
After checking the availability, provide the name you want to use on the onmicrosoft.com domain. Make sure to enter the name without dots or spaces. Click Next to continue.
Provide the following information and click Next:
Company name.
Company registration ID or tax number.
Company address, including city and zip/postal code.
Contact details of the person who will manage your account.
These fields are enabled only after the platform validates your Microsoft tenant.
Enter the contact you want to use for support and your preferred support language. The contact details are populated from the Licensee information, but you can change the details if required.
Click Next.
Choose the required items and click Add items to add those items to your order. You can select multiple items, as shown in the following image.
After adding new items, under New Qty, adjust the quantity of licenses as needed. Click Next.
(Optional) Add your order and agreement details as necessary so you can identify these easily.
Click Next.
Review the details of your order and make sure to read all terms and conditions, including the privacy statement. By placing the order, you accept all terms.
Click Place order to complete your purchase.
Review your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
After your order is submitted for processing, we'll confirm your Microsoft tenant and create your new subscription.
Product type | Microsoft states | Marketplace States |
---|---|---|
A licensee in the active state or permission to (if you don't want to use an existing licensee). You'll need to select the licensee when setting up the new agreement.
Choose the licensee you want to use. In this tutorial, we'll select an existing licensee, as shown in the following image. However, you can add a new licensee by clicking Add licensee and following the instructions in .
License-based New Commerce
(example: Microsoft 365 / Dynamics 365)
Active
Cancelled
Suspended
Expired
Disabled
Deleted
Active
Active
Terminated
Terminated
Terminated
Terminated
License-based Legacy
(example: Microsoft 365 / Dynamics 365)
Active
Suspended
Deleted
Active
Terminated
Terminated
Usage-based
(example: Microsoft Azure)
Active/Enabled
Deleted
Disabled
Expired
Active
Terminated
Terminated
Terminated
Perpetual
(example: Perpetual Excel license)
Active
Cancelled
Active
Terminated
Software subscription
(example: Windows Server CAL 1yr)
Active
Cancelled
Active
Terminated
Order Microsoft 365 Subscription (New Tenant)
Order a Microsoft 365 subscription by creating a new agreement and a new Microsoft tenant.
Order Microsoft 365 Subscription (Existing Tenant)
Order a Microsoft 365 subscription for an existing Microsoft tenant.
Buy More Licenses for Microsoft 365 Subscription
Buy more licenses for your Microsoft 365 subscription.
Order Microsoft Azure Subscription (New Tenant)
Buy an Azure subscription for a new Microsoft tenant.
Order Microsoft Azure Subscription (Existing Tenant)
Order an Azure subscription for an existing Microsoft tenant.
Order Additional Microsoft Azure Subscriptions
Order more licenses through an existing agreement.
Terminate Microsoft Subscription
Cancel a single subscription in an agreement.
Terminate All Microsoft Subscriptions
Cancel all subscriptions and terminate your agreement.
Order a Microsoft 365 subscription for your existing Microsoft tenant.
If you already have a Microsoft account and want to order a Microsoft 365 subscription using the same account, you can do so through the Marketplace Platform.
This tutorial shows how to order a Microsoft 365 subscription by setting up a new agreement and connecting your existing Microsoft tenant.
Before starting this tutorial, make sure you have the following:
Your Microsoft tenant name.
A Marketplace licensee in the active state or permission to create a new licensee (if you don't want to use an existing licensee). You'll need to select the licensee when you are creating the agreement.
Navigate to the Products page (Marketplace > Products) and select Microsoft 365 Business, Enterprise & Apps - Commercial.
Click Buy now on the details page.
The purchase wizard starts and the Select agreement section displays.
Click Create new agreement to set up your new agreement.
Choose the licensee you want to use. In this tutorial, we'll select an existing licensee, as shown in the following image. However, you can add a new licensee by clicking Add licensee and following the instructions in Create Licensees.
Click Next.
Select Connect existing cloud account and click Next.
Enter your existing Microsoft domain and the details of your contact person who will receive updates about this order. Click Next.
Enter the contact you want to use for support and your preferred support language. The contact details are populated from the Licensee information, but you can change the details if required.
Click Next.
Choose the required items and click Add items to add those items to your order. You can select multiple items as shown in the following image.
Update the quantity as needed and then click Next.
(Optional) Add your order and agreement details as necessary so you can identify them easily.
Click Next.
Review the details of your order and make sure to read all terms and conditions, including the privacy statement. By placing the order, you accept all terms.
Click Place order to complete your purchase.
Review your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
After your order is submitted for processing, we'll create your new subscription under your existing tenant.
Buy more licenses for your Microsoft 365 subscription.
If you already have an active agreement and want to buy more licenses for your 365 subscription under the same agreement, you can place a change order.
Before starting this tutorial, make sure that the agreement you want to use is in the Active state.
Navigate to the Products page (Marketplace > Products) and select Microsoft 365 Business, Enterprise & Apps - Commercial.
Click Buy now on the details page.
Select an active agreement from the list of your agreements and click Next.
You'll be directed to the Items section of the purchase wizard.
To change the number of licenses, under New qty, enter the total number of licenses you want. For example, if you have 1 license and you want to add 3 more, enter the new quantity as 4.
Click Next to continue.
Enter additional details and click Next. It's optional to provide these details.
Review your order details and click Place order to complete the purchase.
Review your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Order a Microsoft Azure subscription through the Marketplace Platform.
This tutorial shows how to order a Microsoft Azure subscription by setting up a new agreement and a new Microsoft tenant.
Before starting this tutorial, make sure you have the following:
A licensee in the active state or permission to create a new licensee (if you don't want to use an existing licensee). You'll need to select the licensee when setting up the new agreement.
Details, such as your company name, registration ID, and address. You'll need to provide these details when creating the new Microsoft tenant.
Contact details of the person who will manage your account.
Navigate to the Products page and click Microsoft Azure.
Click Buy now on the details page.
The purchase wizard starts and the Select agreement section of the wizard is displayed.
Click Create new agreement to set up your new agreement.
Choose the licensee you want to use. In this tutorial, we'll select an existing licensee, as shown in the following image. However, you can add a new licensee by clicking Add licensee and following the instructions in Create Licensees.
Click Next.
Choose whether you want to create a new Microsoft account or use your existing account. In this tutorial, we'll create a new cloud account by selecting Create new cloud account, as shown in the following image.
Click Next.
(Optional) Click Access tenant name availability tool to check the availability of tenant names from Microsoft.
Enter your preferred domain name (also known as tenant name) in Primary domain name.
Fill out the required fields and click Next.
Select Azure Essentials or Azure Advanced, depending on the level of service you require for Microsoft Azure.
Click Next.
When you select Azure Essentials or Azure Advanced, all add-ons offered as part of the Azure services are displayed. All service add-ons are selected by default and you cannot change them.
Click Next.
Enter the contact you want to use for support and your preferred support language.
Click Next.
Choose the Azure subscription and click Add items to add it to your order. For Microsoft Azure, there is only one item, with no associated cost. When using Azure services, pay-as-you-go charges are generated against the subscription.
Enter the reference information as needed and click Next.
Review the details of your order. Make sure to read all terms and conditions, including the privacy statement. By placing the order, you accept all terms.
Click Place order to complete your purchase.
Review your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Order a Microsoft Azure subscription by connecting your existing Microsoft account.
This tutorial shows how to order a Microsoft Azure subscription by setting up a new agreement and connecting your existing Microsoft tenant.
Before starting this tutorial, make sure you have the following:
A licensee in the active state or permission to create a new licensee (if you don't want to use an existing licensee). You'll need to select the licensee when setting up the new agreement.
Your Microsoft tenant name.
The contact details of the person who will manage your account.
Navigate to the Products page and click Microsoft Azure.
Click Buy now on the details page.
The purchase wizard starts and the Select agreement section of the wizard is displayed.
Click Create new agreement to set up your new agreement.
Choose the licensee you want to use. In this tutorial, we'll select an existing licensee, as shown in the following image. However, you can add a new licensee by clicking Add licensee and following the instructions in Create Licensees.
Click Next.
Choose whether you want to create a new Microsoft account or use your existing account. In this tutorial, we'll select Connect existing cloud account, as shown in the following image.
Click Next.
(Optional) Click Access tenant name availability tool to check the availability of tenant names from Microsoft.
Enter your preferred domain name (also known as tenant name) in the Primary domain name field.
Fill out the required fields and click Next.
Select Azure Essentials or Azure Advanced, depending on the level of service you require for Azure. In this tutorial, we'll select Azure Essentials, as shown in the following image.
Click Next to continue.
When you select Azure Essentials or Azure Advanced, all add-ons offered as part of the Azure services are displayed. All service add-ons are selected by default and you cannot change them.
Click Next.
Enter the contact you want to use for support and your preferred support language.
Click Next to continue.
Select the Azure subscription item and click Add items to add it to your order. Note that for Microsoft Azure, there is only one item, with no associated cost. When using Azure services, pay-as-you-go charges are generated against the subscription.
Click Next to continue.
Enter the reference information as needed and click Next.
Review the details of your order and make sure to read the terms using the links in the footer.
Click Place order to complete your purchase.
Review your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Please read these specific terms (“Specific Terms”, “Services Contract” or “Contract”) carefully. The terms of this Services Contract (as may be updated from time to time) govern Your purchase of the Services from SoftwareOne and Your access and use of them.
By clicking “Place Order” on placing an order for the Services on the SoftwareOne Marketplace or by accessing and/or using the Services, You are agreeing to be bound by the terms of this Services Contract and, You represent to SoftwareOne that You are an active business, that You are lawfully able to enter into this Services Contract, and if You are entering into this Services Contract on behalf of a firm or entity, such as the company or organization You work for, You are representing to SoftwareOne that You have the legal authority to bind that firm or entity.
This Services Contract is made between You individually if You are agreeing to it in Your own capacity as an active business, or if You are authorized to enter into this Services Contract on behalf of a firm or entity, between the firm or entity for whose benefit You act (in either case, “Customer”, “Client”, “You” or “Your”) and the relevant SoftwareOne contracting party designated as the “Seller” on the SoftwareOne Marketplace page (“SoftwareOne”, “We”, or “Us”). Each a “Party” and together the “Parties”.
This Services Contract is entered into under and is governed by SoftwareOne’s standard terms and conditions, a copy of which are available at www.softwareone.com (“Standard Terms”), as may be updated from time to time. The services addendum to the Standard Terms, a copy of which is available at www.softwareone.com (“Services Addendum”), as may be updated from time to time, shall also apply to this Services Contract.
For the purposes of this Services Contract, “Agreement” means the Services Addendum and the Standard Terms. The terms of the Agreement are incorporated into and apply to this Services Contract. In the event of any conflict or inconsistency between the terms of this Contract and the Standard Terms, the terms of this Contract shall take precedence.
The scope of the Services is described in SoftwareOne’s Cloud Managed Services Service Catalog, a copy of which is available at: Service Catalog.
The terms set out in the Service Catalog are incorporated into and apply to this Services Contract.
Please note that Services in connection with Non-CSP Cloud Accounts and/or the transfer of Non-CSP Cloud Accounts to SoftwareOne CSP (with platform billing transferred to SoftwareOne) are not available if Customer is ordering the Services through the SoftwareOne Marketplace and are therefore out of the scope of this Services Contract.
“Non CSP Cloud Accounts” mean Customer Cloud Accounts with Cloud Platform billing retained by the Customer, another Microsoft partner, SoftwareOne and/or a SoftwareOne Affiliate under a separate agreement (“Non-CSP Cloud Accounts").
“SoftwareOne CSP Cloud Accounts” mean Cloud Accounts purchased from SoftwareOne under this Services Contract (as Cloud Solution Provider, "CSP"). For SoftwareOne CSP Cloud Accounts, the Service consists of the resale of the Cloud Accounts bundled together with the managed Services set out in the Service Catalog (depending on the Service Tier).
The Initial Term of this Services Contract shall be twelve (12) months from the Effective Date. The “Effective Date” shall be the date that the order for the Services is set to “completed” on the SoftwareOne Marketplace (“Completed”). After the Initial Term, this Services Contract shall automatically renew for successive periods of twelve (12) months (each a “Renewal Term”) unless either party gives thirty (30) days’ written notice of termination to the other party prior to the expiration of the then current term (the Initial Term and Renewal Terms together are the “Term”).
Either party may terminate this Services Contract at any time during the Term by providing thirty (30) days prior written notice to the other party.
This Services Contract incorporates the SoftwareOne Framework Data Processing Agreement (“DPA”) available here, and the Data Processing Addendum(s) available here (Cloud Managed Services for Azure), here (Client Portal) and here (CMP), when applicable data protection law requires a DPA to the use of SoftwareOne’s Services. The DPA and Data Processing Addendum(s) replace and supersede any previously agreed data processing agreement and addendum(s) between Customer and SoftwareOne relating to this particular Service.
SoftwareOne’s Cloud Managed Services for Azure is a multi-tiered Service consisting of an Essentials Tier and an Advanced Tier.
Customer subscribes at the Azure subscription (“Cloud Account”) level and can assign different Cloud Accounts to the different Service Tiers.
The Cloud Accounts in scope of the Services delivered through this Services Contract and the Service Tier applicable to each will be agreed in writing in the Operations Definition during onboarding.
Following onboarding Customer may:
add Cloud Account(s) to the onboarded Service Tier(s);
upgrade, or downgrade a Cloud Account between the active Essentials Tier and Advanced Tier; and/or
subject to Section 4.2 (Offboarding) of the Service Catalog, downgrade Cloud Account(s) from the onboarded Service Tier(s),
by raising a Service Request and providing SoftwareOne with thirty (30) days’ prior written notice.
The Charges for each element of SoftwareOne’s Cloud Managed Services for Azure are calculated in accordance with this Section 6 (Charges).
SoftwareOne CSP Cloud Accounts – Managed Services Charges and Cloud Platform Usage Charges
Charges for cumulative Cloud Platform usage per month for the SoftwareOne CSP Cloud Accounts allocated to the Essentials Tier are based on Microsoft Retail Pricing set out below. The managed Services charges for SoftwareOne CSP Cloud Accounts allocated to the Essentials Tier are included in the monthly Cloud Platform usage charges.
Cloud Platform usage figures may vary on a monthly basis and accordingly the Cloud Platform monthly usage charges.
All Cloud Accounts allocated to the Advanced Tier will be charged all monthly Essentials Tier charges as set out in Section 6.1 above, together with, and subject to the minimum charge (“Minimum Advanced Charge”) set out below, an additional managed Services charge based on the cumulative Cloud Platform usage per month for all Cloud Accounts allocated to the Advanced Tier, the managed Service Charge Percentage and, where the Backup Software being used is Commvault Metallic, the Advanced Backup Service Charge Percentage.
The managed Service charge percentage is based on an estimated cumulative Cloud Platform usage per month for all the Cloud Accounts allocated to the Advanced Tier (“Estimated Usage”).
The Minimum Advanced Charge will become payable where the monthly managed Service charge does not exceed the Minimum Advanced Charge.
As such, charges may vary on a monthly basis depending on Cloud Platform usage.
Therefore, subject to the Minimum Advanced Charge, Advanced Tier Charges are calculated as follows:
Advanced Tier Charge = [All Essentials Tier charges set out in Section 6.1 in the specific month for all Cloud Accounts in Advanced Tier] + [(cumulative Cloud Platform usage in the specific month for all Cloud Accounts allocated to the Advanced Tier) x (managed Service charge percentage + Advanced Backup Service Charge Percentage (if applicable))].
For the avoidance of doubt, where the Advanced Tier Charge in the specific month for all Cloud Accounts allocated to the Advanced Tier is less than the Minimum Advanced Charge, the Advanced Tier Charge = [All Essentials Tier charges set out in Section 6.1 in the specific month for all Cloud Accounts in Advanced Tier] + Minimum Advanced Charge.
Charges for onboarding to the Essentials Tier are included in the Service Tier charges. Charges for onboarding to the Advanced Tier are detailed in the table below.
Onboarding to the Advanced Tier is a one-time charge. Once onboarded Customer can add additional Cloud Accounts to the Advanced Tier at no additional cost.
SoftwareOne shall issue invoices for all charges monthly in arrears. Invoices shall be payable by Customer within thirty (30) days of the date of the invoice.
All fees and other charges are stated exclusive of all taxes and expenses which shall be payable by Customer in addition thereto.
If Customer is required by applicable law to deduct or withhold any taxes from any amount payable, the amount payable shall be increased so that after making all required deductions and withholdings, SoftwareOne receives an amount equal to the amount it would have received had no such deductions or withholdings been made.
SoftwareOne shall be entitled to vary its fees, expenses, Taxes or other charges (including any minimum charges, percentages or discounts applied) on an annual basis. In addition, where Microsoft, Commvault and/or Zoho modifies its fees, expenses, Taxes or other charges or its billing model related thereto, SoftwareOne shall also be entitled to modify the fees, expenses, Taxes or other charges and the related billing model set out herein.
As Customer’s Cloud Accounts are SoftwareOne CSP Cloud Accounts, Customer pricing for Cloud Platform usage and any managed Service fees related thereto are based on the actual Microsoft usage rate on the defined date and the pricing published by Microsoft. All conversions to billing currency are based on exchange rates defined by Microsoft.
Subject to prior written consent and Customer approving the content, Customer agrees that SoftwareOne may reference the engagement in marketing material, Web site, social and other media by using Customer's logo, case studies, and videos, as appropriate. Such information will be for public release, and not constitute Customer or SoftwareOne confidential information.
In addition, Customer agrees to facilitate the participation of its personnel in customer satisfaction surveys from time to time. In this regard, SoftwareOne may send personnel employed by Customer or acting on its behalf customer satisfaction surveys via email addresses which SoftwareOne have been provided with during the conclusion and performance of this Services Contract and/or the Agreement. Customer or the respective personnel may opt out of this at any time, e.g. by using the “Unsubscribe” option in the communication or by sending an email to Voiceof.Customer@softwareone.com. Please see SoftwareOne’s Privacy Statement here: https://www.softwareone.com/en/about/privacy-center/privacy-statement for further details and how Personal Data is being processed.
Monthly Charges |
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Monthly Charge | Service Tier Advanced |
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Onboarding Charges | |
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Cloud Platform Monthly Usage Charges are based on Microsoft Retail Pricing set out here: Microsoft Retail Pricing
Estimated Usage
$10,000
Service Charge Percentage*
22%
Advanced Backup Service Charge Percentage
5%
Minimum Advanced Charge
$4,000
Onboarding Charge
$10,000
Order additional Microsoft Azure subscriptions using an existing agreement.
If you already have an active agreement and want to order additional Azure subscriptions under the same agreement, you can place a change order.
Before starting this tutorial, make sure that the agreement you want to use is in the Active state.
Navigate to the Products page (Marketplace > Products) and click Microsoft Azure.
Click Buy now on the details page.
The purchase wizard starts and the Select agreement section of the wizard is displayed.
Select an active agreement from the list of your agreements and click Next.
You'll be directed to the Select Items section of the purchase wizard.
Click Add items to add the new Azure subscription to your order. Click Next.
For Microsoft Azure, there is only one item, with no associated cost. When using Azure services, pay-as-you-go charges are generated against the subscription.
Enter the reference information as needed and click Next.
Review the details of your change order and click Place order to complete your purchase.
Review your order summary and the latest status message.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
Terminate a Microsoft subscription in an agreement.
This tutorial shows how to cancel a subscription within an agreement by placing a termination order for the subscription.
Before starting this tutorial, make sure that the subscription you want to terminate is active. You can check the status on the Subscriptions page or by accessing the agreement.
Navigate to the Subscriptions page (Marketplace > Subscriptions) and click the subscription to terminate. Make sure that the subscription is Active.
Click the chevron in the upper right on the details page and select Terminate.
The Terminate subscription wizard launches.
Review the details to make sure that the quantity of the subscription you want to terminate is zero. Click Next.
Enter the reference information as needed and then click Next.
Click Place Order to place your termination order.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
The termination order is submitted to the vendor for processing.
You can view the most up-to-date information about your order and its status on the page.
Microsoft subscriptions can be canceled by placing a termination order through the Marketplace Platform.
A termination order suspends the subscription until it reaches the end date when it'll be terminated. A suspended subscription cannot be used, but it's still billed until the end date.
The following cancelation specifics apply to Microsoft subscriptions:
For Microsoft Azure, you can cancel a single subscription or the entire agreement containing subscriptions. Note that for Microsoft Azure, the usage is billed in arrears. It means you'll be billed as per your usage in the previous month.
For all other Microsoft products, such as Microsoft Dynamics and Microsoft 365, you can terminate or reduce the quantity within 7 days from your date of purchase. Subscriptions terminated or reduced in quantity within 7 days of purchase are eligible for a prorated refund. To learn more, see New Commerce Experience Cancellation Policy.
Although Microsoft supports co-terming, the Marketplace Platform doesn't support co-terming for Microsoft products.
For step-by-step instructions on canceling your subscription, see Terminate Microsoft Subscriptions and Terminate All Microsoft Subscriptions.
Terminate all Microsoft subscriptions and cancel your agreement.
This tutorial shows how to cancel all Microsoft subscriptions in an agreement by placing a termination order for the agreement.
Before starting this tutorial, make sure that the subscription you want to terminate is active. You can check the status on the Subscriptions page or by accessing the agreement.
Navigate to the Agreements page (Marketplace > Agreements) and locate the agreement containing subscriptions you want to terminate.
Click the agreement name. The following image shows an example agreement:
Click the chevron in the upper right on the details page and select Terminate.
Review the details to make sure that all subscriptions have zero quantity. Click Next.
Enter the optional reference information as needed and click Next.
Click Next to place the termination order for your agreement.
Click View Order to navigate to the order details page. Otherwise, click Close to close the Summary page.
A termination order is created for the agreement and sent to the vendor for processing.
You can view the most up-to-date information for your order and its status on the Order details page.
To learn about the CSP program, see .